Unable to Login on Windows 10

adearman

I purchases a 1Password subscription on the iOS App Store. I am able to log in on my web browser, however I am unable to log in on the windows 10 application. It says “Your sign-in address, email address, Secret Key, or Master Password is incorrect.” This is clearly not the case.

Any help? I’ve contacted support twice with no response.

Greg

Hi @adearman,

Sorry for the delay in getting back to you!

I just replied to your email, so please check your inbox. Follow the instructions in my email and let me know how it goes. Thanks!

Cheers,
Greg

ref: QFP-45598-881

adearman

@Greg thank you for your help. Scanning the code from my screen allowed for the log in to be successful. Have a great day!

MikeT

You're welcome! Thanks for letting us know.