Have to re-enter license key fairly often

burn123

I didn't used to have this problem, but for the last couple months, I have had to re-enter my license key into 1password, about once every couple weeks/month. It doesn't really correspond to beta update versions, it seems to happen fairly randomly

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

MikeT

Hi @burn123,

Thanks for writing in.

I'm not sure I understand. We don't have license keys for 1Password 7, what exactly are you seeing?

Note that the license is installed into your Windows Credentials, are you using anything that resets Windows' credentials database?

burn123

@MikeT I guess just license is what I meant. I have to go back into my email every once in a while and download this

I don't believe I'm resetting the credentials database, what would do that?

MikeT

Hi @burner123,

I have no idea, you're the first and only user that is reporting this.

Is this a work computer where they may reset the profile every once in a while?

SergeyTheAgile

@burn123 license is stored inside Credentials Manager > Windows Credentials > 1Password 7 license. If you are suddenly in need to reenter it, I'd expect this record be missing.

burn123

I'll look for that being gone the next time it happens!

bundtkate

Let us know what you find, @burn123! :chuffed: