Crashing after unlocking application

gorzona

Since the upgrade to 7.3.657 my 1Password installation has become unusable. After I unlock, there is a delay of a few seconds and then the app crashes. I have deleted and reinstalled but the issue remains. I can see that there is an exception being thrown: System.Runtime.InteropServices.SEHException: External component has thrown an exception.

Any suggestions on how to resolve this?

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1Password Version: 7.3.657
Extension Version: Not Provided
OS Version: Win 7
Sync Type: Dropbox

bundtkate

After an update usually means local database troubles. Give this a try, @gorzona:

1. Open (but don't unlock) 1Password and choose 1Password > Exit.
2. Open Start, type %LOCALAPPDATA%\1Password to search and press enter.
3. In this folder, rename the data folder to data-backup.
   4, Open 1Password 7 and open your standalone vault(s) again.

Make sure you know their location on Dropbox or your filesystem so you're ready to open them up again. And, of course, if you have any questions or need help along the way, please feel free to ask -- I'm happy to lend a hand. 🙂

Let me know if this gets things working for you again. 👍

gorzona

I have just tried that and I still have the same issue. I can see the items once I unlock and then it crashes again.

Greg

Hi @gorzona,

This is quite strange. Could you please try to reproduce the crash, create a crash report, and send it to support+windows@agilebits.com? This report will be very helpful. Thanks in advance!

Cheers,
Greg

gorzona

Done. The reference is PBP-69332-772.

Greg

Hi @gorzona,

Found it! We will take a look and get back to you via email. Thanks! :+1:

Cheers,
Greg

ref: PBP-69332-772