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Master Password does not work after update

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  • TPC
    TPC
    Community Member

    Hi

    I think I have a similar problem. New update to the App and master password does not work. The only access I have is on IOS. I try to change my master password and it says "incorrect master password",

    IOS 7.27

    Windows 7.3.657

    TPC

  • bundtkate
    bundtkate

    Could you provide some additional detail about what lead to this, @TPC? Did you have 1Password for Windows all set up and working and your Master Password suddenly stopped accepting your Master Password? What about 1Password.com – are you able to sign in there with your Master Password? Any vaults in your iOS app in addition to your account vaults, such as a Primary vault? This will all help us narrow down potential issues. Thanks! :chuffed:

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