1Password crashes, goes to 100% CPU, refuses to start for the first time after killing it
1) fresh boot of windows
2) I start edge 42.17134.1.0
3) I need to sign in somewhere, so I click the browser extension
4) browser extension starts with an error dialog saying 1password crashed
5) no prob, I report error, get my credentials
6) I notice the computer ( 9900K, 64GB RAM ) becomes suggish
7) 1pw is consuming 100% CPU
8) I kill 1pw
9) I try to start 1pw - I get the dialog below!
10) I click on details.. I'm presented this page : https://docs.microsoft.com/en-us/dotnet/framework/deployment/initialization-errors-managing-the-user-experience?version=(null)&processName=1Password.exe&platform=0009&osver=6&isServer=0&shimver=4.0.30319.0
11) I start 1pw again, and it's working fine
1Password Version: 7.3.657
Extension Version: 7.2.583
OS Version: Windows 10 Home 1803, build 17134.590
Sync Type: 1Password
Comments
-
Hi @andlaz,
Do you see "1Password for Windows desktop has stopped working" error message, when 1Password 7 crashes on your PC?
If so, please try to reproduce the crash and save a log from Event Viewer on your computer. Send this crash log in an email message addressed to support+windows@agilebits.com. It will be really helpful.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that this issue is dealt with quickly.
Cheers,
Greg0 -
0 -
It sounds like you have two separate issues here, @andlaz. The message in your screenshot is a known issue that seems specifically related to Edge that we're in the process of investigating, but I'm not aware of it leading to the high CPU usage you're seeing. If you disable the Edge extension, are you able to reproduce either the message displaying or the high CPU usage? Thanks!
0 -
I'm seeing the high CPU issue right now. Happens after the app auto-restarts. Here's an event log from the crash, i'll send the dump in e-mail ( rather not post it here )
`Log Name: Application
Source: Application Error
Date: 3/28/2019 8:02:05 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-FRJH3EM
Description:
Faulting application name: 1Password.exe, version: 7.3.657.0, time stamp: 0x5c37cc25
Faulting module name: KERNELBASE.dll, version: 10.0.17134.556, time stamp: 0xadca2670
Exception code: 0xe0434352
Fault offset: 0x001118a2
Faulting process id: 0x34bc
Faulting application start time: 0x01d4e4ffe7c16f0d
Faulting application path: C:\Users\andlaz\AppData\Local\1Password\app\7\1Password.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 20b41b13-7503-4eba-9822-82c8a14a3729
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
1000
2
100
0x80000000000000
6043
Application
DESKTOP-FRJH3EM
1Password.exe
7.3.657.0
5c37cc25
KERNELBASE.dll
10.0.17134.556
adca2670
e0434352
001118a2
34bc
01d4e4ffe7c16f0d
C:\Users\andlaz\AppData\Local\1Password\app\7\1Password.exe
C:\Windows\System32\KERNELBASE.dll
20b41b13-7503-4eba-9822-82c8a14a3729Log Name: Application
Source: .NET Runtime
Date: 3/28/2019 8:02:05 AM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-FRJH3EM
Description:
Application: 1Password.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.IOException
at MS.Internal.AppModel.ResourcePart.GetStreamCore(System.IO.FileMode, System.IO.FileAccess)
at System.IO.Packaging.PackagePart.GetStream(System.IO.FileMode, System.IO.FileAccess)
at System.IO.Packaging.PackagePart.GetStream()
at System.Windows.Application.LoadComponent(System.Object, System.Uri)
at AgileBits.OnePassword.MiniWindow.InitializeComponent()
at AgileBits.OnePassword.MiniWindow..ctor()
at AgileBits.OnePassword.MiniWindow.ShowAndFocus()
at AgileBits.OnePassword.WorkspaceMini+<>c.b__14_1()
at System.Windows.Threading.DispatcherOperation.InvokeDelegateCore()
at System.Windows.Threading.DispatcherOperation.InvokeImpl()Exception Info: System.AggregateException
at AgileBits.OnePassword.App.b__11_1(System.Object, System.Threading.Tasks.UnobservedTaskExceptionEventArgs)
at System.EventHandler`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].Invoke(System.Object, System.__Canon)
at System.Threading.Tasks.TaskScheduler.PublishUnobservedTaskException(System.Object, System.Threading.Tasks.UnobservedTaskExceptionEventArgs)
at System.Threading.Tasks.TaskExceptionHolder.Finalize()Event Xml:
1026
2
0
0x80000000000000
6042
Application
DESKTOP-FRJH3EM
Application: 1Password.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.IOException
at MS.Internal.AppModel.ResourcePart.GetStreamCore(System.IO.FileMode, System.IO.FileAccess)
at System.IO.Packaging.PackagePart.GetStream(System.IO.FileMode, System.IO.FileAccess)
at System.IO.Packaging.PackagePart.GetStream()
at System.Windows.Application.LoadComponent(System.Object, System.Uri)
at AgileBits.OnePassword.MiniWindow.InitializeComponent()
at AgileBits.OnePassword.MiniWindow..ctor()
at AgileBits.OnePassword.MiniWindow.ShowAndFocus()
at AgileBits.OnePassword.WorkspaceMini+<>c.<SetBrowser>b__14_1()
at System.Windows.Threading.DispatcherOperation.InvokeDelegateCore()
at System.Windows.Threading.DispatcherOperation.InvokeImpl()Exception Info: System.AggregateException
at AgileBits.OnePassword.App.<StartErrorLogging>b__11_1(System.Object, System.Threading.Tasks.UnobservedTaskExceptionEventArgs)
at System.EventHandler`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].Invoke(System.Object, System.__Canon)
at System.Threading.Tasks.TaskScheduler.PublishUnobservedTaskException(System.Object, System.Threading.Tasks.UnobservedTaskExceptionEventArgs)
at System.Threading.Tasks.TaskExceptionHolder.Finalize()
`0 -
[#CZD-49271-155
0
