I am trying to install 1password 7 on my winodws 10 laptop I have downloaded the exe 3 times,

I get the windows window that says this is not from the windows store and I say install anyway. I get a blue circle and then nothing. I have checked the task manager but nothing is showing.


1Password Version: 7
Extension Version: 4.7.3.90
OS Version: Windows 10
Sync Type: Not Provided
Referrer: forum-search:cant get 1password to install on windows

Comments

  • If 1Password 7 doesn't appear to be installing when you run the installer, it's likely that you gave 1Password 6 a try in the past and it left behind some spare folders giving 7's installer trouble. I'm sorry for that hiccup - we've got it fixed up internally, but until it's out to the world, we'll need to give 1Password 7 a bit of a hand here. There are two ways to do this. If you know you used 1Password 6 and that you have data stored in 1Password 6 you'll need to access, install this version of 1Password 7 instead:

    https://c.1password.com/dist/1P/win6/1PasswordSetup-7.2.617.exe

    Once installed, you can allow it to update to the latest version. 👍

    If you know you don't need any data stored with 1Password 6, you can instead remove those leftover folders, including any data stored in 1Password 6. Keep in mind, this will not affect any 1Password data stored on Dropbox or elsewhere on your filesystem. It only impacts the local database for 1Password 6 located at %LOCALAPPDATA%\1Password\data. If you're certain you don't need that data:

    1. Open Start, type %LOCALAPPDATA% to search, and press enter.
    2. Look in this folder for a 1Password folder. If you don't find one, stop here and let me know.
    3. If you do find a 1Password folder, rename that folder to 1Password - old.
    4. Rerun the installer.

    Either of these should get 1Password 7 installed for you, but if you run into any trouble or have questions, just let me know. 🙂

  • pwhurley
    pwhurley
    Community Member

    Thank you Thank you ! worked just like you said.

  • It's no trouble at all, @pwhurley! Enjoy and if I can do anything else to help, you know where to find me. :chuffed:

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