Vault not syncing between PC and Mac
I have a 1Password account and I have installed 1Password on two Macs (Mojave) and one Windows 10 PC. I have a local vault which is synced through my network among the three devices. That works well. However, I just copied a login form the local vault into the Private vault on the PC and it will not show up on the Macs whatever I try.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Vault not syncing between PC and Mac
Comments
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Sync problems are tough to diagnose here on the forum, @volcano2. We just can't be too sure whether the issue is on the PC or the Macs, or if perhaps it's an underlying setup problem, without taking a look at some logs across the board. To save you an interrogation and a lot of digging, I think moving over to e-mail and taking a look at some diagnostics would be best here. To that end, I'd like to ask you to create some diagnostics reports, one from each of your devices:
Attach the diagnostics to an email message addressed to
support+forum@agilebits.comand include a link to this thread in your e-mail so we can connect the dots from your diagnostics to this post.You should receive an automated reply from our BitBot assistant with a Support ID number. For bonus points, share that number here and that will help me ensure your e-mail is tracked down quickly and you get a nice, speedy reply. :+1: Thanks! :chuffed:
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Hi @bundtkate I have sent the files you requested to the email address. Where will I get the reply - here or via email?
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The reference number for the support ID is [#VPR-21526-225]
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