Windows Desktop App tries to connect without asking Secret Key

user3242

When I try to log in the desktop app (windows) I am requested to enter the master password. I enter the correct one (the same one that I use to log in and out without problems on the Firefox extension) and still can't login. I suppose the Secret Key must be wrong, how can I fix that?

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1Password Version: Win 7.3.657
Extension Version: Not Provided
OS Version: Win 10
Sync Type: Not Provided

user3242

I already tried resetting all 1Password data, uninstalling and reinstalling.
This is how it looks like when opening it. No option to change an eventually wrong Secret Key.

Greg

Hi @user3242,

Thank you for getting in touch! Please try to do the following to reset the local database manually:

1. Close 1Password 7 if it is running by right-clicking on the 1Password icon in the notification area to select "Exit".
2. Open Windows File Explorer and enter the following in the address bar: %LOCALAPPDATA%\1Password
3. Rename data folder to backup-data
4. Open 1Password and sign in to your account anew.

Let me know how it goes. Thank you!

++
Greg

user3242

Thank you very much! That worked like a charm!

Greg

@user3242: You are very welcome! :)

Do not hesitate to reach out to us anytime, we are always here for you. Thank you!

Cheers,
Greg