Unable to sign-in successfully to 1Password extension in Chrome under Windows 10

landt

Just installed 1Password for Windows 10 desktop. I then installed the Chrome browser extension, which directed me to a 1Password login panel. I entered the same information that was used to sign into the 1Password for Windows 10 desktop app; however, the Chrome extension is reporting that the e-mail address and secret key are wrong. But the values entered for these 2 fields are identical to the values entered when signing into the 1Password for Windows 10 desktop app (which works successfully).

Can you assist with this problem?

Thank you in advance.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Chrome

cecelia

Hey @landt! Welcome to the forum and thanks for reaching out! :) Are you using 1Password with an account (membership) or a standalone license?

1Password X is our newest browser extension and access to it comes with a 1Password account. If you're using 1Password with a standalone license you'll want to uninstall 1Password X and install the desktop app dependent extension for Chrome:

• Here's how to remove 1Password X from your browser: -1Password Support: Uninstall an extension-
• And you can install the other extension from here: -Chrome Web Store: 1Password Extension-

I hope this helps. :)

cecelia

If you are using 1Password with an account, can you please try signing in to your account at https://start.1password.com/signin/ in the browser 1Password X is installed in? Once you do, you should see a prompt in the top right of the browser offering to add the account to 1Password X.

landt

Hi cecelia. Thank you for the feedback. I followed your suggestions to remove and install 1Password extention from the Chrome Web Store. But there has been no change in behavior. The sign-in panel still refuses to accept the entered information, even though it is identical to the information used to sign into the 1Password desktop app.

kaitlyn

Hey @landt! Thanks for the additional information. Are you able to sign into your account when you visit https://my.1password.com?

landt

Hi @cecelia. No, I'm unable to login using that URL. The only sign-in option I appear to have that is successful is using the Windows desktop app. But I was hoping I could integrate this application into my Chrome browser as well since most of my daily work activities involve the use of the browser. But I see that with the desktop app, I can launch the URL's; maybe that is my only option here.

landt

sorry @kaitlyn; my last response was meant for you. My apologies.

kaitlyn

@landt – It really depends on how you originally purchased 1Password and whether you have an account or a license. I think it'll be best if we move this conversation over to email so we can take a look at your current setup and go from there. To start off, I'd like to ask you to create a diagnostics report from your Windows PC.

Please add the following code (including the square brackets) to the subject of your diagnostics email before sending it:

[#BIY-83124-349]

This will link your diagnostics to our current discussion. I'll take a look and let you know what I find out.

ref: BIY-83124-349

landt

@kaitlyn - I sent you the Windows diagnostic report via e-mail to the support@1password.com address, and included the code you provided in the subject line.

Thanks,
@landt

AGAlumB

Thanks! We'll take a look and get back you you via email. :)