Authentication error almost every time I use my PC
Hi, recently I have encountered 1 error which requests me to give 2FA password after a while I use my computer.
My connection was on all the time but after a while using my computer, when I opened 1Password again, there was a message asking me to authenticate the account. I did it but then it appeared again (several times even after that) And it happens several times every day, so I don't know whether this is an error for the server or the application on Windows (maybe for a month already)
This problem happens with 1Password application on Windows version 7.3.684 as well as the extension on Firefox version 4.7.5.90. 1Password X seems to work well here.
Hope you guys can fix this because it's really annoying. Thanks for your help!
P/s: I attached a picture in the post for you guys
1Password Version: 7.3.684
Extension Version: 4.7.5.90
OS Version: Windows 10 1903, Firefox 67.0.4
Sync Type: Subscription
Comments
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Hi @DanielNG,
Thank you for reporting this!
To get a better idea of why it happens, we will need to dig deeper. I will send you an email on how you can share a diagnostics report from 1Password 7 for Windows, where you bumped into this issue, and we will take a closer look at what is going on.
Have you changed your Master Password recently or made any changes to your account? Please let us know. Thank you!
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Gregref: RXC-42917-462
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I just replied your email with my diagnostics report. I haven't changed my Master Password since the day I started using 1Password and this problem has just happened recently.
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