Slow 1Password mini performance on Catalina

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Comments

  • @ag_ana It's slow all the time - been this way for a couple of weeks now. It's so frustrating that I am actively testing other apps and will cancel my subscription when I'm done.

  • ag_anaag_ana

    Team Member

    Sorry to hear that @JamesHenderson, but I certainly understand. If you would like, we can take a look at some logs for you too and see if we can spot anything there :+1:

  • edited September 6

    @ag_ana happy to help diagnose. Have sent the logs #SDL-32839-148.

    This morning, Mini would not even open (for many attempts) until I opened the main app first.

  • ag_anaag_ana

    Team Member

    @JamesHenderson:

    Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: SDL-32839-148

  • @ag_ana thanks. The "it does not work at all" problem happens about once / week. Hopefully it's at the end of the logs,

    There was n point sending a diagnostic I thought about that too late and it was working again (after running the main app).

  • ag_anaag_ana

    Team Member

    Thank you @JamesHenderson, I have added this information in our system, so whoever will end up looking at the diagnostics report can have some more information on where to look :+1:

  • @ag_ana Hi, I sent the sample while it was freezing, #LIS-22676-964. I can also send a screen recording if you'd like, I think that will makes things easier.

  • brentybrenty

    Team Member

    Thanks! We'll continue the conversation via email. :)

    ref: LIS-22676-964

  • I am also having a performance issue on MacOS. I notice the problem anytime I update any records. Everytime I change a password, I get the multi-colored spinner and have to wait 3-5 seconds before I can interact with 1Password.

    This also occasionally happens to me when entering passwords as well, but it's not every time like updating a password is.

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