Diagnostic Report - Simplify the flow

Abhijit

Whenever we ask for a diagnostic report why don't we just open the default mail client with pre composed mail with attached diagnostic report and pre-filled address of 1Password support and just asking the the confirmation to sent the mail? This is much better than asking user to do all this.

Thoughts?

Thanks,
Abhijit

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Ben

Hi @Abhijit

Which platform are you referring to? 1Password for Mac and 1Password for iOS already do that.

Ben

Abhijit

I am referring to 1Password for Windows 7.

Ben

Thanks. I'll check in with our Windows team and see what the situation is there. :+1:

Ben

Abhijit

Thanks @Ben ! And for the same reason I logged the issue under Windows Topic.

MikeT

Hi @Abhijit,

We did use to do this in 1Password 4, we stopped because half of our users (increasing over time) didn't use any mail client, which resulted into a system error and they can't submit the report; which is why we added the option to export to file as a secondary option in 1Password 4 but it then complicates the flow.

For 1Password 7, we did simplify it to simply export to file directly as increasing number of users switched to web mail.