iphone will not sync

I have a mac, ipad and iphone.

The mac and ipad sync OK, but I cannot get my iPhone to sync.

I have gone to settings - dropbox sync (on) - allow new connections.

It then asks for me for my 'master password'. I have entered this as per my mac, but it will not accept this.

I am not a techy person and am very confused.



  • khadkhad Social Choreographer

    Team Member
    edited July 2012
    Welcome to the forums, swifty! Thanks for taking the time to contact us. I'm sorry that you are having some trouble.

    The "Allow New Connections" button is actually only for manually syncing via Wi-Fi, so that could explain part of the problem. You'll need to make sure you are setting up Dropbox syncing on your iPhone if that is what you have set up between your Mac and iPad.

    The second thing you mention, though, does indicate to me that you are setting up Dropbox syncing, so perhaps you ended up tapping back out of Wi-Fi sync and then into Dropbox sync. That's good!

    Now, your master password does not have to be the same between 1Password for Mac/Windows and your 1Password iOS app(s). Many users like to have a less-complicated one for 1Password iOS apps because of the interaction using the much smaller virtual keyboard. Because they do not have to be the same, they are never synced from one device/platform to another.

    Your master password is used to encrypt all your confidential information for each item that has the master password enabled; without this password the data in these items cannot be recovered. Your 1Password master password is known only by you, and we cannot reset it for you; if we could, that would be a security hole that criminals could use to steal your data.

    If you cannot remember the password, you will need to reset your master password. Make sure you're using the latest version of 1Password on your iOS device and then navigate to More > Settings > Security and tap Reset Master Password. Note that any entries that were previously protected by the master password will be permanently lost.

    If you reset the database there are a few ways to retrieve your data after the reset:

    * If you've been using Dropbox to sync your data with 1Password for Mac or Windows, just set up Dropbox syncing again, and your data will start syncing to your iPhone automatically. Please see this guide for instructions:


    * If you've previously sync'ed your 1Password data with 1Password for Mac using Wi-Fi, you can easily restore your data during the next Wi-Fi sync:


    * If you've used the built-in "backup and restore" feature to save a backup copy of your 1Password data, you can use it again to restore that saved backup file. You can read more about our backup and restore option here:


    Please let me know how it goes.
  • Thank you. I am now all synced up :)
  • khadkhad Social Choreographer

    Team Member
    Great news! Thanks for letting me know that everything is working well. :D

    If we can be of further assistance, please let us know. We are always here to help!
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