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1Password for Windows desktop has stopped working

timsayshey
timsayshey
Community Member
in 1Password 7 for Windows

I'm on Windows 10, I have the latest 1Password, I tried updating .Net, restarting, etc. etc.

Here are the errors I found in the event viewer:

ERROR 1:

Log Name:      Application
Source:        Application Error
Date:          8/21/2019 5:18:47 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      MyPC
Description:
Faulting application name: 1Password.exe, version: 7.3.684.0, time stamp: 0x5cb4f149
Faulting module name: KERNELBASE.dll, version: 10.0.16299.1127, time stamp: 0x7e00725e
Exception code: 0xe0434352
Fault offset: 0x00104622
Faulting process id: 0x24d8
Faulting application start time: 0x01d5586e656bcb5d
Faulting application path: C:\Users\PC\AppData\Local\1Password\app\7\1Password.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 32e19495-0b10-460e-b7ff-345e288afd60
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-08-21T22:18:47.985746900Z" />
    <EventRecordID>430</EventRecordID>
    <Channel>Application</Channel>
    <Computer>MyPC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>1Password.exe</Data>
    <Data>7.3.684.0</Data>
    <Data>5cb4f149</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>10.0.16299.1127</Data>
    <Data>7e00725e</Data>
    <Data>e0434352</Data>
    <Data>00104622</Data>
    <Data>24d8</Data>
    <Data>01d5586e656bcb5d</Data>
    <Data>C:\Users\PC\AppData\Local\1Password\app\7\1Password.exe</Data>
    <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>
    <Data>32e19495-0b10-460e-b7ff-345e288afd60</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

ERROR 2:

Application: 1Password.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.COMException
   at System.Windows.Media.Composition.DUCE+Channel.SyncFlush()
   at System.Windows.Media.MediaContext.CompleteRender()
   at System.Windows.Media.MediaContext.CreateChannels()
   at System.Windows.Media.MediaSystem.ConnectChannels(System.Windows.Media.MediaContext)
   at System.Windows.Media.MediaContext..ctor(System.Windows.Threading.Dispatcher)
   at System.Windows.Media.MediaContext.From(System.Windows.Threading.Dispatcher)
   at System.Windows.Media.Visual.VerifyAPIReadWrite()
   at System.Windows.Media.VisualCollection.Add(System.Windows.Media.Visual)
   at System.Windows.Controls.UIElementCollection.AddInternal(System.Windows.UIElement)
   at System.Windows.Controls.UIElementCollection.Add(System.Windows.UIElement)
   at System.Windows.Controls.UIElementCollection.System.Collections.IList.Add(System.Object)
   at System.Xaml.Schema.XamlTypeInvoker.AddToCollection(System.Object, System.Object)
   at MS.Internal.Xaml.Runtime.ClrObjectRuntime.Add(System.Object, System.Xaml.XamlType, System.Object, System.Xaml.XamlType)

Exception Info: System.Windows.Markup.XamlParseException
   at System.Windows.Markup.WpfXamlLoader.Load(System.Xaml.XamlReader, System.Xaml.IXamlObjectWriterFactory, Boolean, System.Object, System.Xaml.XamlObjectWriterSettings, System.Uri)
   at System.Windows.Markup.WpfXamlLoader.LoadBaml(System.Xaml.XamlReader, Boolean, System.Object, System.Xaml.Permissions.XamlAccessLevel, System.Uri)
   at System.Windows.Markup.XamlReader.LoadBaml(System.IO.Stream, System.Windows.Markup.ParserContext, System.Object, Boolean)
   at System.Windows.Application.LoadComponent(System.Object, System.Uri)
   at AgileBits.OnePassword.MaxiWindow.InitializeComponent()
   at AgileBits.OnePassword.MaxiWindow..ctor()
   at AgileBits.OnePassword.App.OnStartup(System.Windows.StartupEventArgs)
   at System.Windows.Application.<.ctor>b__1_0(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
   at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at System.Windows.Application.Run(System.Windows.Window)
   at System.Windows.Application.Run()
   at AgileBits.OnePassword.Program.RunMainApp(System.String[])
   at AgileBits.OnePassword.Program.RunUi(System.String[])
   at AgileBits.OnePassword.Program+<>c__DisplayClass4_0.<Main>b__0()
   at AgileBits.OnePassword.Native.RunApp(AgileBits.OnePassword.RunUi, AgileBits.OnePassword.RunNmh, AgileBits.OnePassword.RunUnlock)
   at AgileBits.OnePassword.Program.Main(System.String[])

1Password Version: latest
Extension Version: latest
OS Version: WINDOWS 10
Sync Type: 1Password Cloud

Comments

  • bundtkate
    bundtkate

    Thanks for passing this along, @timsayshey, and I'm sorry for the trouble. These sorts of crashes are often caused by misbehaving graphics systems so my first suggestion is always to try reinstalling your graphics drivers:

    1. Right-click Start and select Device Manager.
    2. Expand "Display adapters" and select the device listed there. You may have two, depending on your PC. If so, repeat this process for both.
    3. Right-click the device and select "uninstall" or click the red X near the top of the window to uninstall.
    4. Reboot your PC and allow Windows to reinstall these drivers.

    Try 1Password once more after reinstalling your graphics drivers and let me know if you're still seeing a crash. :+1:

This discussion has been closed.