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Able to login to 1password on website but local app NOT accepting Master Password -- help!

Rhodes1M
Rhodes1M
Community Member
in 1Password 7 for Windows

As stated in subject line, 1password App and add-in service not accepting Master Password. Need to help to resolve

1Password Version: 7.3.712
Extension Version: Not Provided
OS Version: Windows 8.1
Sync Type: Not Provided
Referrer: forum-search:Able to login to 1password on website but local app NOT accepting Master Password -- help!

Comments

  • Rhodes1M
    Rhodes1M
    Community Member

    Disregard -- I followed online Support instructions to "Delete Data" on local device (windows PC) and was able to complete a clean sync and now able to login with local app.

  • ag_ana
    ag_ana
    1Password Alumni

    Thank you for the update @Rhodes1M! And welcome to the forum :)

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

  • AGAlumB
    AGAlumB
    1Password Alumni

    Thanks for the update! Indeed, it sounds like you had the app setup already with something different. I'm glad you were able to reset it and get it setup again the way you want. Cheers! :)

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