iPadOS public beta 4 won’t unlock

I know this has been brought up before. I figured I’d add my voice to the chorus. iPadOS will not be in beta in two days, so this should probably be fixed sooner rather than later. I’m pretty surprised it’s been unsolved for this long.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • rudyrudy

    Team Member


    Can you please follow the instructions on https://support.1password.com/diagnostics/?ios to send us a diagnostics report?

  • Sent. Thank you for your reply.

  • brentybrenty

    Team Member

    @Xephrey: I'm not seeing anything in the inbox from this address. Can you tell me the Support ID you received?

  • Sorry, I'm not seeing any number explicitly labeled as a 'Support ID'. I'm seeing account UUID, Crash ID, User UUID, etc.

  • XephreyXephrey
    edited September 2019

    The report was sent from [removed by 1Password staff; this is a public forum]

  • brentybrenty

    Team Member

    @Xephrey: Got it! Sorry, it looks like you hadn't been sent a Support ID yet. I've found and merged the messages you sent, so we'll take a look and continue the conversation via email. :)

    ref: MXU-29162-258

  • Must be quite the issue. Any updates?

  • brentybrenty

    Team Member
    edited December 2019

    I replied to you via email seven days ago, but we have not yet been able to determine why this is happening for some folks. :(

    ref: dev/apple/issues#3906

  • Oh, now I see your message. Looks like I missed it.

  • I found a solution that worked for me. The first time I attempt a master password entry, it has to be from the fully-expanded software keyboard. If I made the attempt from the smaller, swipe-enabled keyboard, the app would hang on ‘Unlocked’ indefinitely. I hope this helped someone.

  • brentybrenty

    Team Member

    Ah, interesting. Thanks for the update! It looks like using the default (non-split/floating) keyboard avoids this issue. Perhaps that will help us figure out what's going on with this as well.

This discussion has been closed.