Windows Hello window doesn't get focus
Every time I use Windows Hello with the current version of 1Password, it seems like my fingerprint isn't working, but what's really happening is the window that needs to be in focus is no longer in focus. I have to click on the window with my mouse before I can use my fingerprint or PIN. This is a regression of either 1Password or Windows. It always worked before without having to click on it.
Steps to reproduce:
1) Ensure 1Password 7 is locked
2) Press Ctrl-\ to bring up the 1Password prompt
3) Press Enter OR click the "Unlock with Windows Hello" icon. (Windows Hello security window pops up.)
4) Attempt to use fingerprint sensor. Does nothing. (1Password window behind popup is NOT gray)
5) Click on Windows Hello security popup window. (1Password window behind turns gray)
6) Fingerprint sensor now works since the window is in focus.
Please confirm if this is happening to you.
1Password Version: 7.3.712
Extension Version: 4.7.5.90
OS Version: Windows 10 Pro 1903 18362.356
Sync Type: Dropbox
Comments
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I had a teammate give this a try since I don't have a device that unlocks with fingerprint, @deepdvd, and he didn't have any trouble. I assume this persists through reboots? If not, I'd give that a go first. If you're still having trouble, you can look in Windows Update and see if the install date for a given update seems to coincide with when this issue arose. This is something that's handled by Windows – all we do is ask Windows to authenticate you with Hello and the operating system takes it from there – so it could potentially be an issue with a recent update. With that said, my teammate is on the latest himself and not having problems, so it could also be something else stealing focus. To test that theory, you could try rebooting in Safe Mode with Networking and see if you're still having trouble. Assuming all of the above fails, let me know and I'll see if I can rustle up some additional ideas. :+1:
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Sorry. :( Yeah that is a weird one. I actually tend to use fingerprint most of the time because it is more reliable for me (as far as the UI and focus -- my fingers are another story). I have similar issues to what you describe, but only when using face recognition instead...
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