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After upgrade to Catalina 1Password v6 asks for licence

lewischris
lewischris
Community Member
in 1Password 3 – 7 for Mac

Hi, I've used 1Password v6 for years and no issues. After upgrading to Catalina I'm being told my trial is over, and I need to purchase a licence - which I did years ago. I can't find the licence file, despite following your instructions to find it - no luck.

Please help. I want to carry on using v6.

1Password Version: 1Password 6 Version 6.8.9 (689001) AgileBits Store
Extension Version: 6.8.9
OS Version: OSX 10.15
Sync Type: iCloud
Referrer: forum-search:catalina

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @lewischris: Where did you purchase 1Password 6? You'll have an email receipt, and that will tell you how much it cost and also where you got it.

  • lewischris
    lewischris
    Community Member

    I purchased it directly from the AgileBits site in November 2014 - and I can't see an email with a receipt in my inbox and I've looked and looked for it. I also can't find the licence file on my machine.

    Do you have records of my original purchase and licence file AgileBits?

  • Ben
    Ben

    @lewischris

    We would no longer have those records. That said, I would encourage you to write in to us at support+forum@1password.com and we'll see what we can do. When you email in to that address you should get an automated reply from BitBot with a support ID. Please post that ID here so we can follow up.

    Thanks!

    Ben

  • lewischris
    lewischris
    Community Member

    Thanks Ben, done that and my ID is [#IEP-27932-797]

    Chris

  • Ben
    Ben

    Thanks @lewischris. I see we've received your email and should be in touch soon.

    Ben

This discussion has been closed.