I am the "organizer" for a 1Password 7 family account and am seeing the following issue on all of our family members' computers (all Macs) ever since upgrading from 1P 6 to 1P 7. None of us had these issues with 1P 6 – this is completely new. The current problem is a little bit difficult to describe, especially because it reproduces inconsistently, but I will do my best. Here is what happens:
What's really weird though is that the behavior is not consistent. Some autofills will work at some times and not at other times. I have not been able to isolate any specific triggers. Again, all of this was working fine before the upgrade to 1P 7.
Troubleshooting: I have tried completely quitting 1P and also restarting my computer. I have turned off other browser extensions. Firefox (v.70) is my default browser but I also use Safari (v.13.02) – the problem is present with both. I sort of wondered whether the problem had to do with the combination of the 1Password browser extension and the 1Password X extension (PS: this dual approach is very confusing; I wish Agilebits would streamline). I wanted to test this, but turning off the 1P X extension doesn't seem to make a difference, and my system isn't letting me use just 1P X instead of the normal browser extension — I get an alert saying I have to install or activate the normal browser extension. Frustrating.
Although I personally can handle using a workaround (as shown in step #5 above) if it is 100% necessary, a bigger issue is that 2 people in our family membership group are elderly and the fact that the autofill feature isn't working anymore is really confusing and frustrating to them.
Can you provide any assistance on how to resolve the autofill issues I'm describing? Are there known software conflicts that might be causing such problems? Thanks in advance!
1Password Version: 7.3.2
Extension Version: 126.96.36.199 (1P extension) and 1.16.2 (for 1P X)
OS Version: 10.14.6
Sync Type: 1Password.com