Where is the link to open "HELP" to send diagnostic report when you lost master password?

dkundrat

I created new master password the other day using generating tool. Then I copied and pasted new password in Notes on Windows app. Went to sign in with new password and wouldn't accept it. I used Iphone with Faceid to see new password and it was what I had copied. Accidently shut off Faceid and now I am completely locked out. I've been asked by support to generate a diagnostic report by clicking on help. Where is the help on sign on screen. "If you can’t unlock 1Password, you can still create the report. Some information won’t be included.": https://prnt.sc/prtb20."

---

1Password Version: 1.16.2
Extension Version: Not Provided
OS Version: Windows
Sync Type: Not Provided
Referrer: forum-search:help link

ag_ana

Hi @dkundrat!

The Help menu is at the top of the window, in the menu bar:

dkundrat

Hi, I don't show the help link on my screen.

ag_ana

@dkundrat:

That's because you are on the 1Password website. You need the 1Password for Windows desktop app in order to get the help menu and all of the other options.

dkundrat

Thank you.

ag_ana

@dkundrat, you are very welcome!

If you have any other questions, please feel free to reach out anytime.

Have a wonderful day :)