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1Password keeps crashing on my computer

slssdhs
slssdhs
Community Member
edited November 2019 in 1Password 7 for Windows

The main process of 1Password will exit unexpectedly at any condition even you did nothing other than run it. It will definitely crash when I try to paste any context into any place in 1Password. I tried to reinstall to solve this problem, but it doesn't work at all. Thus, I choose to downgrade to an old version 7.3.684. Things seem better after the downgrade, however, it still quit unexpectedly sometimes. It also has the same problem that will be closed when I try to paste. I really don't how to use it now, it even crashes while I enter the master password.

1Password Version: 7.3.684 & 7.3.712
Extension Version: 4.7.5.90
OS Version: Windows 10.0.18363 Build 18363
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @slssdhs! Welcome to the forum!

    I’m sorry for the trouble. I noticed that you also sent us an email about this issue. So we don't duplicate the answers, we will get back to you over there as soon as possible.

    Thank you for your patience!

    ref: FIB-21683-395

This discussion has been closed.