Browser error - The XML file does not appear...

clang777

When I try to launch SunTrust account via the 1PW vault (WIN 7) - https://www.suntrust.com, the following browser error is generated (on a blank white page): "The XML file does not appear to have any style information associated with it. The document tree is shown below." Then the following:

AccessDenied
Access Denied
...
...

NOTE 1: Tried adding the browser extension (Chrome), then removed it, and the above error is the same. Cleared cache, re-booted, tried again, same error...

NOTE 2: My MAC (1PW v6) logged in via the vault as expected using the same SunTrust credentials without errors.

Would appreciate any feedback on what to do!

---

1Password Version: 7.3.712
Extension Version: Not Provided
OS Version: WIN 7
Sync Type: Not Provided
Referrer: forum-search:The XML file does not appear

Greg

Hi @clang777,

Thank you for reaching out!

First of all, could you please specify the website URL that you have in your SunTrust Login item? Does it look like the screenshot below or do you use https://login.onlinebanking.suntrust.com/olb/login as your sign-in address?

I also found your email on our side and will reply shortly. Thank you! :+1:

++
Greg

ref: QCC-22987-435

clang777

Hi Greg,
Yes, it's just the SunTrust.com (Main URL) - there didn't appear to be a separate login page.

bundtkate

I see Greg is in touch with you via e-mail, @clang777, so to avoid any confusion, I'm going to leave you in his capable hands so you can sort this issue out there. :chuffed: