Crash after install of 10.15.3 [resolved: Update or Uninstall Sentinel One]

BHertziger

App crashes immediately after install of 10.15.3. Tried various ways to strip it off the system. Now the app launches and I choose 1password.com and it still remembers my vault. As soon as its selected, immediate crash. Not sure what else I can do to get every fragment. Crash reports provided.

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1Password Version: 7.4.1
Extension Version: Not Provided
OS Version: 10.15.3
Sync Type: 1password.com
Referrer: forum-search:crash

schnissel

I have the same effect after Updating to 10.15.3.

boktea

I am having this issue as well.

jim005

I am having the same problems also immediately after updating to 10.15.3 Problem details report describes: (Code signature invalid)

Can Agilebit direct us to how to fix? Here is the overview section of the problem report

Process: 1Password 7 [3500]
Path: /Applications/1Password 7.app/Contents/MacOS/1Password 7
Identifier: com.agilebits.onepassword7
Version: 7.4.1 (70401002)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password 7 [3500]
User ID: 502

Date/Time: 2020-01-29 09:20:23.280 -0600
OS Version: Mac OS X 10.15.3 (19D76)
Report Version: 12
Bridge OS Version: 3.0 (14Y908)
Anonymous UUID: 8B4A6A7C-4F20-EB27-EDF7-1CD785E37162

Time Awake Since Boot: 1700 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (Code Signature Invalid)
Exception Codes: 0x0000000000000032, 0x00007fff3384abb4
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace CODESIGNING, Code 0x2

kernel messages:

VM Regions Near 0x7fff3384abb4:
__TEXT 00007fff33837000-00007fff3384a000 [ 76K] r-x/r-x SM=COW /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
--> __TEXT 00007fff3384a000-00007fff3384b000 [ 4K] r-x/r-x SM=COW /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
__TEXT 00007fff3384b000-00007fff3384c000 [ 4K] r-x/rwx SM=COW /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.framework.IOKit 0x00007fff3384abb4 IOHIDGetModifierLockState + 0
1 com.apple.SkyLight 0x00007fff5ee7c68f SLSInputModifierKeyState + 135
2 com.apple.AppKit 0x00007fff2e396423 -[NSSecureTextView drawRect:] + 93
3 com.apple.AppKit 0x00007fff2ddeb137 NSViewDrawRect + 139
4 com.apple.AppKit 0x00007fff2ddea42d -[NSView(NSInternal) _recursive:displayRectIgnoringOpacity:inContext:stopAtLayerBackedViews:] + 2170
5 com.apple.AppKit 0x00007fff2dde982a -[NSView(NSLayerKitGlue) _drawViewBackingLayer:inContext:drawingHandler:] + 1271
6 com.apple.QuartzCore 0x00007fff3c2c4d34 CABackingStoreUpdate + 577
7 com.apple.QuartzCore 0x00007fff3c324985 invocation function for block in CA::Layer::display_() + 53
8 com.apple.QuartzCore 0x00007fff3c2c4242 -[CALayer _display] + 2092
9 com.apple.AppKit 0x00007fff2dde921a -[_NSBackingLayer display] + 537
10 com.apple.AppKit 0x00007fff2dd4a2e1 -[_NSViewBackingLayer display] + 800
11 com.apple.QuartzCore 0x00007fff3c2c32c3 CA::Layer::display_if_needed(CA::Transaction*) + 739
12 com.apple.QuartzCore 0x00007fff3c2a1ba6 CA::Context::commit_transaction(CA::Transaction*, double) + 334
13 com.apple.QuartzCore 0x00007fff3c2a07ce CA::Transaction::commit() + 638
14 com.apple.AppKit 0x00007fff2ddffba7 62+[CATransaction(NSCATransaction) NS_setFlushesWithDisplayLink]_block_invoke + 266
15 com.apple.AppKit 0x00007fff2e51b65d ___NSRunLoopObserverCreateWithHandler_block_invoke + 41
16 com.apple.CoreFoundation 0x00007fff30a9a0ee __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION + 23
17 com.apple.CoreFoundation 0x00007fff30a9a014 __CFRunLoopDoObservers + 457
18 com.apple.CoreFoundation 0x00007fff30a9970b __CFRunLoopRun + 1219
19 com.apple.CoreFoundation 0x00007fff30a98bd3 CFRunLoopRunSpecific + 499
20 com.apple.HIToolbox 0x00007fff2f5ee65d RunCurrentEventLoopInMode + 292
21 com.apple.HIToolbox 0x00007fff2f5ee2a9 ReceiveNextEventCommon + 356
22 com.apple.HIToolbox 0x00007fff2f5ee127 _BlockUntilNextEventMatchingListInModeWithFilter + 64
23 com.apple.AppKit 0x00007fff2dc5eba4 _DPSNextEvent + 990
24 com.apple.AppKit 0x00007fff2dc5d380 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352
25 com.apple.AppKit 0x00007fff2dc4f09e -[NSApplication run] + 658
26 com.apple.AppKit 0x00007fff2dc21465 NSApplicationMain + 777
27 libdyld.dylib 0x00007fff6813e7fd start + 1

olegs

same!!! when this 10.15.3 issue will get fixed?
is someone reading these forums or should i post on twitter?

pcorpe

same issue here also (error "1Password 7 can\U2019t be opened" "\U201C1Password 7\U201D is damaged and can't be opened. Delete \U201C1Password 7\U201D and download it again from the App Store"

chipmc86

Same here. Fix?

BHertziger

I've continued my diagnostics and have not gotten any further. I found files left behind after using appCleaner to remove 1Password, but they did not impact the crashing. When I'm setting up a clean install, I choose 1Password.com and click on the existing account (clearly I didn't get everything if it recalls my account) and immediate crash. I try again by setting up a new account and enter my information manually. I get the username and email in no problem. I can enter my private key. No problem. The moment anything brings me into the master password field, immediate crash.

My next attempt was to download the 10.15.3 combo update and install that in case the delta update caused issues.

jonathan_miller

Same issue for me, as well. Anxiously awaiting a fix.

BHertziger

Installed the combo update with no change. Was going to try to remove and reinstall 1P again now, but not expecting any improvement.

chipmc86

Has anyone from Agile Bits acknowledged there seems to be an issue here?

BHertziger

Not yet. I don't have the option to use twitter and I didn't think email was going to be any better -- so this is the only way I've reported the issue so far.

Submitted another crash reporting referencing this thread.

My most recent crash:
Exception Type: SIGBUS
Exception Codes: BUS_ADRERR at 0x7fff319d2bb4
Crashed Thread: 0

Is the common thread that everyone in this thread is using 1Password.com for the vault?

BHertziger

Just tested and confirmed that this problem EXISTS in 7.4.2 Beta 3 ...so clearly this is a new issue not seen before.

RndPrecsion

I too am having this same problem. Updated Mac to 10.15.3 and boom, 1 Password crashes upon launch. Exception Type: EXC_BAD_ACCESS (Code Signature Invalid).

joshuah82

I'm experiencing this issue as well after the 10.15.3 update. Currently using 1Password X in a browser as a workaround, but the 1Password Mac is pretty integrated in my workflow. Bummer.

mciccone

Won't open... Gives crash report and says 1Password is corrupt and to reinstall. Did that but no luck.

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1Password Version: 7.4.1
Extension Version: 7.4.1
OS Version: 10.15.3
Sync Type: 1Password
Referrer: forum-search:crashing on Mac OS catalina

mporter

I'm also seeing this issue after upgrading from 10.15.2 to 10.15.3.

Ben

Hi folks,

We've seen a pretty good handful of reports of this. Could you please try rebooting and let me know what the results of that are?

Thanks!

Ben

dhemery

I rebooted. 1Password 7 still crashes when launched.

Ben

Thanks @dhemery. We're continuing to monitor this issue and hope to have more to report soon.

Ben

BHertziger

I've rebooted many, many times throughout the process of remove, reinstall, repatch ...this issue survives rebooting. @Ben

Ben

Thank you for the information @BHertziger.

Ben

BHertziger

@Ben Anything that you'd like me to look at, try or provide to help with the troubleshooting on your side?

Ben

@BHertziger

I'm working on getting further information from development about what information they need to track this down. I'll update this thread when I know more.

Ben

rudy

@BHertziger,

Do you happen to also have Sentinel One installed?

BHertziger

@rudy Yes, I do. Company issued laptop.

boktea

I also have Sentinel One installed.

Ben

If you look in these two locations:

• ~/Library/Logs/DiagnosticReports
• /Library/Logs/DiagnosticReports

Do you see any files related to 1Password (or "onepassword")? If so please send those to us at support+forum@1password.com and then post the support ID you receive back from BitBot here.

At this point it appears this is a bug in SentinelOne, and the workaround will be to whitelist 1Password. It appears 1Password is not the only software affected by this bug, e.g.:
https://scrivener.tenderapp.com/help/kb/macos-troubleshooting/known-issues-2#crash-on-launch-with-codesigning-error

Thanks!

Ben

BHertziger

@Ben I've completed the above and received this ID: [#DFT-94637-691].

Also, I am trying to determine the version of SentinalOne and this is the package I think it installed from (IT managed, of course): sentinelone_mac-3.0.4.2657

Update: The SentinelAgent.app lists as 3.4.2 as well as the sentineld

Kuin

I'm having the same issue. I tried uninstalling it and installed again but I'm still getting the crash.

I sent the logs to the support email and here's the support ID:

[#CAP-61848-367]

Any help is welcome.

rudy

@BHertziger,

Its quite possible that that may be the latest version, their website doesn't make it easy to find that out. Given that they're injecting their code in any/all running processes on the system it doesn't surprise me that applications with the hardened runtime turned on are crashing.

The only options would be to update SentinelOne to a version that doesn't do what its currently doing, or whitelist the 1Password application.