Crash after install of 10.15.3 [resolved: Update or Uninstall Sentinel One]

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Comments

  • rudy
    rudy

    @kuin see my prior reply and Adam's reply to your email.

  • tpalino
    tpalino
    Community Member

    I ran the Catalina 10.15.3 update yesterday, and since then, 1password will not start. It crashes immediately on startup, and then crashes again before the report can be sent.

    1Password Version: 7.?
    Extension Version: Not Provided
    OS Version: OS X 10.15.3
    Sync Type: native

  • rdschultz
    rdschultz
    Community Member

    Same here. App crashes immediately upon starting it. I've downloaded and reinstalled but still broken.

  • rudy
    rudy

    @tpalino, @rdschultz,

    I've merged your question into this existing thread since it is the most likely scenario here. If you have SentinelOne installed on your computer you're going to need to have your IT department reach out to SentinelOne to get an updated version that ceases its interference with 1Password's ability to launch.

  • rdschultz
    rdschultz
    Community Member

    Exactly my problem... have let IT know. Thanks for the quick response!

  • Ben
    Ben

    :+1: :)

    Ben

  • rdschultz
    rdschultz
    Community Member

    This is from SentinelOne today (i contacted their support):

    Jan 30, 2020
    macOS Agent versions 3.4.4 & 3.6.1 were released, and available in your Console
    These versions solve the interoperability issues that we reported earlier today, with the SentinelOne macOS Agent and other applications on Catalina 10.15.3 update.

    Please upgrade your macOS Agents to one of these versions.

    Before updating the operating system to version 10.15.3, make sure you upgrade the Agent to one of this version.

  • Ben
    Ben

    Glad to hear they've got it sorted out. :) Thanks for sharing.

    Ben

  • onodera3
    onodera3
    Community Member

    Having this issue too. Tried uninstalling, installing the beta version, restarting, etc... Resorted to using 1 Password X for now...

  • Ben
    Ben

    @onodera3

    Did you update SentinelOne as outlined here?
    https://discussions.agilebits.com/discussion/comment/545581/#Comment_545581

    Ben

  • onodera3
    onodera3
    Community Member

    I'll have to wait for IT to push out the updated version. Thanks for consolidating all of the information into one thread!

  • ag_ana
    ag_ana
    1Password Alumni

    You are welcome :+1: :)

  • BHertziger
    BHertziger
    Community Member

    Just reporting back in. I checked today (not expecting anything to have changed) and 1Password is working now. The review of the running version of SentinelOne shows a version of 3.6.1. Launched 1Password and was able to configure the vault and access the application without issue. While it wasn't your problem, I appreciate @Ben taking the time to dig into this so we could get the right solution implemented.

  • chrisjniles
    chrisjniles
    Community Member

    I came to the forums with this same problem. I update to macOS 10.15.3 on a work supplied computer with SentinelOne installed, and am happy to see that a probable resolution is already available. I requested that my IT department push the updated SentinelOne client to my device, since I can't update it myself, and want to thank the 1Password/Agilebits team for taking this on when it wasn't even their problem.

    This is my I'm a paying 1Password subscriber.

  • Ben
    Ben

    I'm glad to hear things are working better now folks. Thanks for the kind words. :)

    Ben

  • ldowens
    ldowens
    Community Member
    edited February 2020

    I've been using 1pw 7 for a while now but today it is crashing when I try to launch it. I have some vague memory of it wanting to do an update sometime in the past couple of days.
    The first sign of trouble was when I noticed the chrome couldn't find the extension and the icon in firefox was greyed out. Then I noticed that the icon in the menu bar at the top of my screen is missing.
    I went to Applications and noticed that 1pw 7 doesn't have the proper icon. When I click on it, it crashes and generates a Mac problem report. I rebooted in Safe Mode but see the same issue.

    Process: 1Password 7 [588]
    Path: /Applications/1Password 7.app/Contents/MacOS/1Password 7
    Identifier: 1Password 7
    Version: ???
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: 1Password 7 [588]
    User ID:

    Date/Time: 2020-02-10 11:10:15.169 -0500
    OS Version: Mac OS X 10.15.3 (19D76)
    Report Version: 12
    Bridge OS Version: 4.2 (17P3050)
    Anonymous UUID: 9ED37AF1-26D8-B298-F7BE-6A40D0226D4C

    Time Awake Since Boot: 75 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0

    Exception Type: EXC_CRASH (Code Signature Invalid)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Exception Note: EXC_CORPSE_NOTIFY

    Termination Reason: Namespace CODESIGNING, Code 0x1

    kernel messages:

    VM Regions Near 0 (cr2):
    -->
    __TEXT 0000000103d06000-000000010410c000 [ 4120K] r-x/r-x SM=COW

    Thread 0 Crashed:
    0 0x0000000109821000 _dyld_start + 0

    Thread 0 crashed with X86 Thread State (64-bit):
    rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
    rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007ffeebef9c10
    r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
    r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
    rip: 0x0000000109821000 rfl: 0x0000000000000200 cr2: 0x0000000000000000

    Logical CPU: 0
    Error Code: 0x00000000
    Trap Number: 0

    Binary Images:
    0x103d06000 - 0x10410bfff + (0) <474187D4-372E-32AC-AFAC-1737222D46A3>
    0x109820000 - 0x1098b0cb7 + (733.8)

    External Modification Summary:
    Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by all processes on this machine:
    task_for_pid: 130
    thread_create: 0
    thread_set_state: 0

    VM Region Summary:
    ReadOnly portion of Libraries: Total=5272K resident=0K(0%) swapped_out_or_unallocated=5272K(100%)
    Writable regions: Total=8424K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8424K(100%)

                                VIRTUAL   REGION

    REGION TYPE SIZE COUNT (non-coalesced)
    =========== ======= =======
    STACK GUARD 56.0M 1
    Stack 8192K 1
    __DATA 1288K 4
    __DATA_CONST 20K 1
    __LINKEDIT 572K 2
    __TEXT 4700K 2
    shared memory 8K 2
    =========== ======= =======
    TOTAL 70.4M 13

    Model: MacBookPro15,2, BootROM 1037.80.53.0.0 (iBridge: 17.16.13050.0.0,0), 4 processors, Quad-Core Intel Core i7, 2.7 GHz, 16 GB, SMC

    1Password Version: 7
    Extension Version: Not Provided
    OS Version: Mac OS X 10.15.3 (19D76)
    Sync Type: Not Provided

  • rudy
    rudy

    @ldowens,

    I've merged you into this existing topic that is most likely to be the cause of your crashes. You'll want to read this to resolve the issue.

  • ldowens
    ldowens
    Community Member

    @rudy Thanks but I do not have SentinelOne - my laptop is not managed by IT, it is my own personal laptop.

  • rudy
    rudy
    edited February 2020

    @ldowens,

    If you'd like you can send an un-truncated copy of the crash report to support+forums@agilebits.com and I can take a further look.

  • ldowens
    ldowens
    Community Member

    I have now uninstalled 1pw & reinstalled. The desktop app is now working. I then had to remove and re-add the Chrome extension as well, but it is also working now, and the firefox extension has reenabled itself. My suspicion is that a 1pw update did not get installed correctly and was corrupted.

  • Ben
    Ben

    Thanks for the update @ldowens. I'm glad to hear that sorted it. :)

    Ben

  • viniciussantana
    viniciussantana
    Community Member

    I can confirm that updating from version 3.4.3.2922 to 3.4.4.2961 fixed for me. Had this IOKit problem with Mac App Store and 1Password.

    This update can be done in Sentinel's management panel remotely without end user interaction.

  • Ben
    Ben

    Thank you for letting us known, @viniciussantana. Have a good weekend!

    Ben

This discussion has been closed.