I can't sync my private vaults

tengil

I am new to 1password. I signed up for a family plan and our family vault can sync without problem. But my private vaults are onlye available on the place i created it (web, PC-app och Iphone-app) but I can't sync my private vault to all my devices. What may be wrong?

I just registered a few weeks ago and should have all the latest versions.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:I can't sync my private vaults

ag_ana

Hi @tengil! Welcome to the forum!

If you login to your Families account in a browser, do you see your vaults there? If you don't, it means that you have created them outside of your 1Password account, perhaps just locally on your device, and that is the reason why they are not syncing.

tengil

Yes, I can see three vaults when I log in (I log in under my name and e-mailadress as family organizer).

We have one joint vault with currently 27 items which works fine. Then I have 3 private vaults on the browser (with 236, 4 and 0 items).
But these three private I ca only see in the browser mode, not when I log in to my Iphone-app or the PC-application.

On the Iphone I only have the joint one.

On the PC-app I seem to have created a local vault only on the PC with 16 items.

What would you do if you were me?

ag_ana

@tengil:

On the Iphone I only have the joint one.

If you open 1Password on your iPhone, then go to Settings > 1Password Accounts, do you see your account listed there?

tengil

No, only the joint vault.

ag_ana

@tengil:

What about your 1Password account instead of the vault, as per my previous post?

tengil

Yes, I can see the account.

Ben

@tengil

I'd like to ask you to create some diagnostics reports, one from each of your devices:

• Sending Diagnostics Reports (iOS)
• Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

With your email please include:

• A link to this thread: https://discussions.agilebits.com/discussion/111346/i-cant-sync-my-private-vaults#latest
• Your forum username: tengil

That way I can "connect the dots" when I see your diagnostics in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

Once I see the diagnostics I'll be able to better assist you. Thanks very much!

Ben

tengil

Here is my support ID:

[#VNQ-46516-969]

tengil

Here is my support ID:

[#VNQ-46516-969]

Ben

Thanks for the reports @tengil. We'll be in touch via email as soon as we've had a chance to go over them.

Ben

tengil

Excellent. Thank you.

Ben

:+1: :)

Ben