Sync between browser & app

peterflur

Since I upgraded to a 1password.com vault across all my devices, I've had issues where the syncing across devices is not working seemlessly anymore. If I make a change via the Chrome browser extension, it will not always show up in the App unless I quit the app completely and then restart it to force a re-sync to the cloud. The same is true in reverse - if I make a change in the App, I have to quit in order to force a sync thru the browser and across devices. This has been true since the switch to the browser-based 1password.com vault changes.

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1Password Version: 7.4.4
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: 1pw

ag_ana

Hi @peterflur!

Can you please confirm what version of the 1Password browser extension for Chrome this is happening with?

peterflur

1.18.0

Ben

Thanks @peterflur. It sounds like notifier process for 1Password for Mac is being blocked from communicating with 1Password.com. Do you have any anti-virus for firewall installed that might be blocking that communication?

Ben

peterflur

I had Sophos Home installed and that appears to be the issue. Is there a way for them to co-exist?

ag_tommy

@peteerflur

I found this topic on the Sophos site, it may help, I cannot be certain, as I don't use Sophos.
https://support.home.sophos.com/hc/en-us/articles/360000501206-Adding-local-exclusions-Allowing-Installations-and-or-applications-to-run

sjb

I have the same issue using Version 7.4.4.BETA-0 (70404000). I can add an item using the Firefox 1Password X extension, but the item will not be visible in the desktop app until I quit and restart the app. How does the notifier communicate with 1password.com?

ag_ana

@sjb:

Are you using Sophos as well?

sjb

I’m not

Ben

@sjb

Do you have any anti-virus, anti-malware, or firewall utilities on your system that might be preventing 1Password for Mac from communicating with 1Password.com?

Ben