Upgrade to 7.4.750 not working

trbietsch

For the past few days my 1P as noted under the 1Password menu selection has stated that it is updating from 7.3.712 to 7.4.750. It appears to be stuck. How do I get the update to complete it's download and setup?

How do I add an image to this request?
TR

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1Password Version: 7.3.712
Extension Version: 4.7.5.90
OS Version: Win 10
Sync Type: Not Provided

MikeT

Hi @trbietsch,

Thanks for reporting this.

Do you have Malwarebytes by any chance? If yes, please try updating Malwarebytes to 4.1.0 and then try updating 1Password again.

If not, can you tell me what anti-malware solution you're using?

How do I add an image to this request?

You can drag the image into the reply box or click the image icon above the reply box.

trbietsch

Thanks Mike, yes I have MB, I'll check on the upgrade

trbietsch

I've update MB to 4.1.0.56, how do I restart 1P download? I can find no "Update" selection.

MikeT

Hi @trbartel01,

Open 1Password menu, click the Your app is up to date, it'll force the update check again.

We block any failed update for 24 hours but leave the file on disk, so that you can quickly update if you want by forcing the check.

trbietsch

After exiting and restarting the download selection reappeared... thanks for the help

MikeT

Hi @trbietsch, did it install the update without any issues?

trbietsch

Yes, NP, thanks for your help... Tom

MikeT

Awesome and you're welcome, Tom.