1Password FAILED

texpic

I click on the 1Password icon and nothing happens. Nothing, no message, etc. I downloaded 1Password, tried to reload, nothing happens. No message, etc. Even tried it as admin.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

texpic

I have the same problem. You guys rolled out an update and its screwing everyone up. I do not have malware bytes. I tried to uninstall, get that same parse error message everyone else is.

Greg

Hi @texpic,

I am sorry to hear you are having a hard time with the latest update! We received an email from you, where you reported this issue. We will take a closer look at what happened and get back to you soon (via email).

Cheers,
Greg

ref: EGC-34654-326

Andrzej

The same as above
And waring on start up
as below
"1Password was unable to comlete istallation and will roll back any changes"

ag_ana

@Andrzej:

Are you perhaps using an antivirus software on this device? If yes, can you let us know which one it is? Thank you!

Andrzej

OS: Windows 10 pro; ver 1909; com. 18363.720; 64-bits
Windows Defender ver : 4.18.1902.5
UPC by F-Secure ver. 17.7 then 4.20.3564.0/SAFE

1PasswordSetup-7.4.753 since 2020.03.11 C:\Users\Think\AppData\Local\1password

ag_ana

@Andrzej:

Do you get the same issue if you temporarily disable F-Secure and try to perform the update?

Andrzej

aplication excluded from scan C:\Users\Think\AppData\Local\1password
and then
disabled F-Secure
Still the same
"1Password was unable to comlete istallation and will roll back any changes"

Andrzej

Disabled F-Secure
After open prg with pwd
Red belt with info on it
"1Password coudn't complete an update. Click here to try again"
After press red belt
Prg closed
Above sequence I try several time

ag_ana

@Andrzej:

I would like to ask you to generate a diagnostics report from your PC and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

Andrzej

Disabled F-Secure
after disabled second mini 1Password on system Try
it working fine
then enable F-Secure
cold reset
1Password is working fine

Andrzej

diagnostics report was sent in e-mail
1Password coudn't complete an update -Andrzej

ag_ana

@Andrzej:

Thank you! I confirm that I have located your message in our system. So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and someone will get back to your email as soon as possible.

Thank you for your patience!

ref: ARM-27483-548