Unable to Save Onetime Password
Sunddenly my one time password stop producing numbers in 1password. I am trying to add it back by using screen capture i even tried an image file but everything comes up blank. How can i get this resolved?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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When you edit the item you're having trouble with, @lblalock_1Pass, are you seeing your TOTP secret in your OTP field? Don't post it here – that's private – but it should look like mostly gibberish. Also, is this isolated to a single item, or are your other items with one time passwords also having trouble? I'm hoping to determine if this is a display issue or a genuine problem with the one-time password itself and these answers will help. Thanks!
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I believe this is isolated to a singe account. None of the others are broken they seem to work. But again i don't want to try and remove and add the accounts again. when i edit i see data in the OTP it starts with data:image and the rest is pretty much gibberish. Once i save it is all blank
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@lblalock_1Pass data:image means picture is being transmitted as text, some sites do that unfortunately. Can you try to press Windows+Shift+S key and screen grab QR code, then paste into TOTP using "From clipboard" command?
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That worked thanks alot!
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On behalf of Sergey, you are welcome @lblalock_1Pass! If you have any other questions, please feel free to reach out anytime.
Have a wonderful day :)
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