Trouble updating 1Password

System

This discussion was created from comments split from: 1Password Desktop App Not Letting Me Login.

GlenCoco

1Password desktop app just failed to update for some reason and "rolled back". It would not accept my master password. After many attempts, I tried my previous master password (from 4 months ago) and it accepted that. Not cool.

Greg

Hi @GlenCoco,

This is quite strange. Could you please specify the version of 1Password you are using, 1Password 4 or 1Password 7? This is a discussion about 1Password 4, so please let us know.

GlenCoco

Hi @Greg

Sorry, the 1Password for Windows version is 7.4.753
Are you able to move it or should I start a new post?

ag_ana

@GlenCoco:

We moved the discussion to the correct place for you :+1:

Do you use a 1Password Membership or a standalone vault, synced with a third-party sync service such as Dropbox?

GlenCoco

Hi @ag_ana

So, there is no issue. Sorry for the confusion.
I had an account from work (which was cancelled) and an active personal account. They had similar Master Passwords, but the desktop app doesn't indicate (from what I recall) which account being logged in to and it was the old work account but I was entering the pw for the personal account.

Embarrassingly,
Glen

ag_ana

Thank you for the update @GlenCoco! I am glad to hear that you managed to get things sorted out :)

If you have any other questions, please feel free to reach out anytime.

Have a wonderful day :)