Read first: Previous version support information

How do I reset my 2 factor authentication when I cannot get into my account?

asarraf
asarraf
Community Member
in 1Password 7 for Windows

I upgraded my browser today and now I am asked to enter the authenticator code, which I don't have because I have a new phone.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:1Password on a new browser is asking me for an authenticator code that I don't have.

Comments

  • ag_tommy
    ag_tommy
    edited April 2020

    @asarraf

    If you're part of a 1Password Business membership your IT team should be able to assist. Otherwise, we'd need to put you in touch with our security team. In that case please reach out to support+security@1password.com from the email address associated with your 1Password membership.

    • If you have already sent in an email, no need to do so again, a member of the team will reach out to you.

    ref: MAT-16838-477

This discussion has been closed.