Unable to unsubscribe an account

Killeri

I'm trying to unsubscribe from my personal account (my employer started using Teams, yay!), but the unsubscription form claims that my master password is incorrect. I even resorted into putting the master password in clipboard, verified that it unlocked 1Password, and still got the error.

This isn't a huge deal for me as I have an expired credit card there anyway, but still probably need some investigation / user education :)

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1Password Version: 1Password 7 Version 7.5.BETA-1 (70500001)
Extension Version: Not Provided
OS Version: macOS 10.15.4
Sync Type: Not Provided

ag_ana

Hi @Killeri!

Are you able to login to your account on 1Password.com (https://my.1password.com) in a browser, using this Master Password?

Killeri

Yes, that works fine.

ag_ana

@Killeri:

Thank you for the confirmation. And is this happening once you are on your Billing page? Is that the form you are referring to?

Killeri

No, this happens inside 1Password Beta, when I click Account -> Manage Subscription -> Billing Settings -> Unsubscribe. On the web page I was able to unsubscribe without any issues (sorry, I'm no longer able to test the app unsubscription due to that...).

ag_ana

@Killeri:

I understand. We will keep an eye out to see if this happens again :+1: