Read first: Previous version support information

Download previous version of iOS app

nickolette
nickolette
Community Member
in 1Password 3 – 7 for Mac

I have version 6 on desktop and apparently my mobile apps updated to 7 somewhere along the line. They are now not syncing. I have followed directions on how to go into app store and find previous versions. It appears that last purchase was in 2014 and was version 3. The download icon is greyed out. How can I get version 6 back on my mobile devices so that the sync will start again?

1Password Version: Desktop: 6.8.9
Extension Version: Not Provided
OS Version: 10.15.4
Sync Type: WLAN
Referrer: forum-search:previous version iOS app

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @nickolette! Welcome to the forum!

    1Password 6 for Mac can sync with 1Password 7 for iOS, so that's not the problem here. What is the exact issue you are seeing when you try to sync your devices?

  • nickolette
    nickolette
    Community Member

    I can initiate sync in the app. It indicates to open the 1 password on my mac when it already is.. Info indicate an error domain code 7014. Underlying error Userinfo={NSUnderlying-Error=0x281dc5050. Also says wifi code=6.

  • ag_ana
    ag_ana
    1Password Alumni

    @nickolette:

    Thank you for the clarification. Can you please try the WLAN troubleshooting steps and see if they help?

    If you’re having trouble using the WLAN server

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