Troubles with the May Update?

Since the Windows 10 May Update to version 2004, 1Password freezes when the PC is inactive. The only way I can start it's by deleting it from the Task Manager. Also, a number of background processes are created at this time. (See picture.) There is no error message and otherwise everything runs normally. A new installation, no matter if stable or beta, didn't bring any success.

1Password Version: 7.6.777
Extension Version: Not Provided
OS Version: Windows 10 (2004)
Sync Type: Not Provided


  • ag_anaag_ana

    Team Member

    Hi @VELR!

    Do you see the same behavior even after a reboot of your Windows PC?

    edited June 2020

    As soon as I restart the PC or close all tasks, 1Password runs normally. The problem occurs only with inactivity.

  • ag_anaag_ana

    Team Member


    Thank you for the confirmation. The next time that this happens, I would like to ask you to generate a diagnostics report from your PC and email it to us to [email protected], so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • @ag_ana
    Done, thanks.


  • ag_anaag_ana

    Team Member


    Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: BDK-86416-364

  • Are there any news regarding this as I'm experiencing the same with version 7.4.767.

  • ag_anaag_ana

    Team Member


    We are currently investigating this, and waiting for an update :+1: You are free to send us a diagnostics report too if you wish, so we can take a look at your configuration as well.

  • @CHHO
    With me, G DATA Antivirus caused the problem. There was an update, which happened at about the same time as the Windows May Update. After uninstalling G DATA, everything is fine.

    Thanks for the great support!

  • MikeTMikeT Agile Samurai

    Team Member
    edited July 2020

    Thanks for updating the thread with the resolution, that'll help others that may have the same issue.

    We'd like to find a way to co-exist with other products but for now, try what VELR suggested; see if G DATA is the cause.

    We do recommend following up with G DATA to see if they can fix this, they usually want to work with the affected customers directly.

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file