Since Firefox update 79.02 1password does not fill in browser

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  • Firefox 81.1.4 (Build #2015768387)
    AC: 57.0.7, 68343a885
    GV: 81.0.1-20200930150533
    AS: 61.0.13

    And 1password 7.7 so I do not know why this is happening.

  • periperi

    Team Member

    @nargit I'd like to ask you to create a diagnostics report from your Android device:

    Sending Diagnostics Reports (Android)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    • A link to this thread: https://1password.community/discussion/115170/since-firefox-update-79-02-1password-does-not-fill-in-browser/p2
    • Your forum username: nargit

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

  • Send it but did not receive any response.

    At first I didn't pay attention and the email was sent to [email protected] then forward it to [email protected] but BitBot didn't email me back :'(

    Now I have Amber that answered me with [#TNE-82476-247] Is that enough ?

    Sorry for this mess >_<

  • ag_audreyag_audrey

    Team Member

    @nargit, thanks for following up here!

    The email has landed in the correct inbox, so there's no need to worry :) Amber is also on the Android team and would be happy to assist you!

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