I recently added 1password to my Windows Desktop and Android phone (S7).
Everything was working well. I had 2FA authorization for new devices using either a Google Titan Key or the Google Authenticator app on my S7.
I went to add 1password to a Second Windows Laptop and second Android phone (S9).
I added the program and chrome add-on to both the second laptop successfully. I added it to the S9 successfully.
Since I don't always have both of my phones on me, and it makes me nervous having 2FA codes locked on a single device that could be damaged or lost, I wanted to ensure both my phones had access to the 2FA code. I requested new 2FA codes on the 1password website. A QR code popped up and I scanned the code into both Google Authenticator apps on both phones. Both phones reported identical codes and were more or less in sync (about 1 second of skew).
Just to make sure the 2FA was updated correctly, I went to log into my 1password website on a THIRD computer. I typed in the secret key, master key, etc. Just like I expected, I was prompted for a 2FA key.
Here's were things went bad: the 2FA keys from both phones didn't work after multiple attempts (they were identical).
I then plugged in my Google Titan Key. It was also rejected.
Now I'm locked out of the account for now.
The temporary lockout isn't that big of deal, but I'm a bit concerned because I don't understand two things that happened:
Why don't the 2FA codes on my phone work? I'm wondering if perhaps I didn't click "OK" or "Save" when I was on the 1password website, but either way, it's a bit concerning as I scanned the QR code to allow the apps to know the code and deleted the other authentication code, so it was too late to go back at that point.
What really concerns me is the Google Titan Key. I bought the key to be a safe backup in case my 2FA device gets damaged or lost, and I keep the key in a safe place. To me it's supposed to be a failsafe. I'm really not sure why it's not being accepted as 2FA because I didn't attempt to adjust the hardware key aspect of 2FA.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided