Full keyboard not displayed in 1PW when logging into app that only has horizontal orientation

I was trying to login to an app called Molekule on my iPad Air2. This is among the group of apps which doesn’t have vertical orientation (these really annoy me). When I tried logging in with 1PW, I unlocked 1PW with my fingerprint, but the keyboard wasn’t displayed fully (most of it was off screen). As a result, I could not login to this app.
I have a screenshot illustrating this issue, but I don’t want to post it here.


1Password Version: 7.6.2
Extension Version: Not Provided
OS Version: Ios
Sync Type: Icloud

Comments

  • BenBen AWS Team

    Team Member

    Hey @cappy

    Thanks for reporting this. I was able to reproduce the issue. I believe how they keyboard is displayed is up to the OS, rather than us, but I will let our development team know and see where it goes from there. :+1:

    Ben

  • I don't have this issue with the Meetup.com app on iOS though, which is another app which only has horizontal orientation

  • on the ipad that is.

  • BenBen AWS Team

    Team Member

    @cappy

    I understand. Thanks for the additional information. I was able to confirm my initial suspicion with our development team, though: the keyboard being off the screen is a bug in iOS, not a bug in 1Password. The best I could suggest here is that you share this feedback with Apple, and I'll do the same:

    Product Feedback - Apple

    Thanks!

    Ben

  • I’m happy to do that. If it is a bug in the OS and not either app, why is it that I can log into meetup.com but not molekule?
    Isn’t the same api invoked when the user invokes 1PW?

    Thanks

  • BenBen AWS Team

    Team Member

    I honestly couldn't say. I'm sorry I don't have more info on that. But I can say we don't have any code related to keyboard sizing in 1Password.

    Ben

  • Apple doesn’t even have any iOS versions after 13.5 on the feedback drop down selection.

  • BenBen AWS Team

    Team Member

    Apple doesn’t even have any iOS versions after 13.5 on the feedback drop down selection.

    That's interesting. Sounds like they're a little beind on getting their website updated. I'd just mention in the feedback which version you're using. :+1:

    Ben

  • I don't have this issue with the Meetup.com app on iOS though, which is another app which only has horizontal orientation

  • cappycappy
    edited August 28

    I've also mentioned the ios version in a separate bug report.

    Thanks Ben

  • ag_tommyag_tommy

    Team Member

    On behalf of Ben, you're welcome.

  • ag_matthewag_matthew

    Team Member

    @cappy If you're talking about the Molekule Air Purifier app, it looks like this app was written for iPhone only. When running on iPad, the iPad simulates an iPhone-sized screen, which is why the whole display - including the keyboard - is displayed smaller.

    I wasn't able to reproduce the "keyboard displayed offscreen" problem - maybe because I'm running iPadOS 14 - but I wonder if it's related to the "iPhone app running on an iPad" thing.

    @Ben is correct when he says we cannot influence the size or position of the keyboard. Our control is limited to showing/hiding the keyboard, and changing the type of keyboard. (Alphanumeric, keypad, email, etc)

  • Thanks for the update

  • ag_anaag_ana

    Team Member

    On behalf of ag_matthew, you are welcome @cappy! If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

  • cappycappy
    edited August 31

    accidentally reposted the same info about the Meetup app

  • BenBen AWS Team

    Team Member

    No worries :+1:

    Ben

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