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Crashing on Windows 10

CG5
CG5
Community Member
in 1Password 7 for Windows

I'm running the latest version on Windows 10. The program will open fine, but as soon as I try to interact with it, like scrolling down my list of logins, it will crash.

1Password Version: 7.6.780
Extension Version: Not Provided
OS Version: Windows 10 Home 1909
Sync Type: Not Provided
Referrer: forum-search:crashing

Comments

  • Blake
    Blake

    Hey @CG5 👋

    I'm sorry to hear that you've run into some issues with 1Password for Windows not behaving for you, but we'd love to lend a hand and take a look at it with you!

    Could you please create a diagnostics report for 1Password, and then email that into support+windows@1password.com, so that we could take a closer look at what is going on? 🔎

    Once you email into us, you should receive a Support ID that looks like [#ABC-12345-678] can you post yours here so we can connect-the-dots on both sides as well? 😊

  • CG5
    CG5
    Community Member

    CDI-66838-257

  • Blake
    Blake

    Thanks for that!

    I caught your email and we will continue the conversation from there! 😊

This discussion has been closed.