1Password on iPadOS has started frequently requiring master password re-entry

At some point recently, I can't pinpoint exactly when but I'd say within the last month or two, 1Password on my 2018 11" iPad Pro has started CONSTANTLY asking for my master password even despite having it set up to only ever require the master password after a device restart.

I was using my iPad maybe 5 hours ago, was prompted for the master password then which I put in and everything was working as expected with FaceID when I was switching back and forth between 1Password and other apps, and just now I've opened 1Password up again and I'm not getting the option for FaceID and am required to put the password in again.

Is there any logging that 1Password does that can help understand why it keeps doing this? It's getting quite frustrating. :( My iPhone 11 Pro seems to be unaffected as far as I can tell.


1Password Version: 7.6.2
Extension Version: Not Provided
OS Version: iPadOS 13.7
Sync Type: 1Password account

Comments

  • ag_anaag_ana

    Team Member

    Hi @VirtualWolf!

    When you are prompted for your Master Password, do you see the Face ID button below the Master Password field, or is that not showing at all?

  • Nope, the FaceID button doesn't show at all. It's the exact behaviour you get after a device restart when you HAVE to put your password in. :)

  • ag_anaag_ana

    Team Member

    @VirtualWolf:

    Thank you for the confirmation. And to make sure we are on the same page: is this happening just in the autofill extension, or even if you open the full 1Password app on your phone, even after authenticating with Face ID once?

  • If by "on your phone" you mean "on your iPad" then yep. :) I'm just not getting any FaceID prompt once it decides it's going to require my password, regardless of whether I'm opening the full app itself, or clicking the "Passwords" button in Safari, exactly as if the iPad had been entirely restarted.

  • BenBen AWS Team

    Team Member

    @VirtualWolf

    This may seem like a funny question... but is it possible that the iPad is restarting? If the behavior is such that it appears exactly as if the iPad has restarted, I wonder if that is happening?

    Ben

  • Hah, that was my first thought as well actually! But no, FaceID as normal works to unlock the iPad, I'm not prompted for my iPad password there.

  • BenBen AWS Team

    Team Member

    Well... I have to admit I'm scratching my head a bit here. I think at this point the next thing I'd recommend is:

    1. Make sure you have your account credentials i.e. you can sign in at https://start.1password.com/
    2. Uninstall the 1Password for iOS app from the iPad
    3. Reinstall: 1Password for iOS on the App Store
    4. Sign into your account using the same credentials as step 1
    5. Adjust your security settings to match your expectations

    Please give that a try and let me know how it turns out.

    Ben

  • Same problem. Where do I go to take step 5 above?

  • BenBen AWS Team

    Team Member

    @Brente8934

    The security settings can be found within the 1Password app under Settings > Security. :)

    Ben

  • Found it. We'll see...

  • BenBen AWS Team

    Team Member

    Please let us know if you're having trouble. :+1::)

    Ben

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