Hi - approx 2 months ago Touch ID stopped working and I'm having to enter my Master password some 6-10 times a day - I was hoping this was an update issue but the problems not been resolved and not a long term solution - esp as I'm paying your annual subscription - could you please advise what may be going on or help please - have reloaded all software and reset my Mac Touch ID finger print but still no fix - thanks Tom
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
Team Member
Hi @tom9417!
Desktop App Integration has been temporarily removed in the latest beta, while we replace it with something that works even better. You can read all the details in this announcement:
Temporarily removing Desktop App Integration
Sorry for the inconvenience!
OK thank you - that explains what's happening - hopefully the DEsktop App integration will be back up and running soon - how can i find out when this becomes available?
Team Member
@tom9417:
The best way is to keep an eye out on the release notes
You can read then when you see the notification inside the 1Password X extension itself, or you can see our public changelog website.
I've 1Password X Beta Chrome and 1Password for Mac on my Macbook, but don't have 1 Password X
What would you recommend i have running ?
Team Member
@tom9417
My apologies but I'm not entirely clear on what you're asking. Would you be able to elaborate/rephrase, please? This in particular is unclear, as it seems contradictory?
Thanks.
Ben
Hi Ben - this is where I get confused with app / extension naming from yourselves and it's slipped over in our communications - ag_ana message me saying the change notification for the new release will be inside "1Password X extension" ..... I don't know what is meant by this and thus I'm confused - which led to my question ..... What would you recommend i have running on (my Mac)? Thanks
Team Member
@tom9417:
I was referring to this message that appears inside the 1Password X extension after there has been an update:
If you have been using 1Password X until now, I recommend you continue using it. Desktop app integration will be back, so it's just a matter of time until you can unlock 1Password X with Touch ID once again.
Thanks, as a semi IT literate consumer I get confused by your offerings - for feedback it would be helpful if you could clean up your naming as it gets confusing 1P, 1P X, 1P X Beta, 1P extension (Chrome), 1P X Beta extension (Chrome) ..... I assume when you mention 1 Password X it's a Mac app - if the case I have it running & look forward to an update and Touch ID functionality returning - should i have a Chrome extension running and if so which one? Thanks
Team Member
@tom9417
It may help if we try to clarify some terms here:
What you currently have is fine. If you're accustom to it, unless there is good reason to do so, I wouldn't encourage you to change.
Ben
OK thanks Ben
Team Member
You're very welcome. If we can be of further assistance, please don't hesitate to contact us.
Ben
I would like to know when the Touch ID will be reinstated within 1P for Mac users as having to retype my Master PW every hour of the say when I'm on line is too great a burden for me - I signed up to 1P earlier this year when it Touch ID was supported but now your platform isn't fit for purpose unless it's reinstated or a solution is available soon
Please can you give me a timeframe so i can make an informed decision - thanks Tom
Team Member
Hey @tom9417
Unlocking via Touch ID is currently possible using the companion app extension instead of 1Password X:
https://1password.com/downloads/mac/#browsers
We hope to have support for Touch ID in 1Password X in beta by the end of the year. From Dave's announcement:
Ben
OK thanks Ben that helps - can i leave 1Password X in beta running alongside the companion app in the meantime?
Team Member
@tom9417:
You certainly can, although I recommend keeping only one unlocked at the time to avoid confusion
OK thanks
Team Member
You are very welcome