“Error loading the 1Password extension”

Hello,

I have suddenly had a problem with 1Password. I’m on 7.6.3 and it has been working fine on my iPad (iOS 13) for a long time. Recently, I have been getting the following error when trying to use 1Password to fill in logins in Safari.

I currently am unable to use 1Password in safari. The app itself loads fine standalone.

Thanks in advance!


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • BenBen AWS Team

    Team Member

    Hi @d_limiter

    I'm sorry to hear about the trouble. A restart of the device should resolve this:

    Restart your iPad - Apple Support

    Additionally you may want to consider using Password Autofill for filling data from 1Password into Safari. You may find this more convenient than the share sheet extension. :)

    Use 1Password to fill and save on your iPhone and iPad

    Please let me know how it turns out.

    Ben

  • Also, I forgot to mention, I get random pop-up requests for touch-Id 1Password authentication as I use the iPad.

  • BenBen AWS Team

    Team Member

    @d_limiter

    I believe a restart may help with that as well, but please let me know if it does not. :)

    Ben

  • Thanks for the quick response. Nope, a restart hasn’t helped :'(

  • ag_anaag_ana

    Team Member

    @d_limiter:

    Can you please elaborate on the Touch ID issue you reported? Do you mean that you see the Touch ID prompt even when you are not using 1Password, while you are using other apps?

  • Yup, It’s pretty random. Happens fairly frequently when I switch to Safari. For example, it just happened again. I was not trying to use 1Password or log into anything. See below.

  • @Ben, I do use auto fill, but when it does not come up, I’m forced to try the share sheet.

  • BenBen AWS Team

    Team Member

    Hey @d_limiter

    I'm sorry to hear a reboot did not resolve the issue. The next time you see this problem please note the date & time, then I'd like to ask you to create a diagnostics report from your iPad:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/115843/error-loading-the-1password-extension#latest
    • Your forum username: d_limiter
    • The date & time the problem occurred

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

    Ben

  • Thanks for the responses. Problem is solved! While restarting the iPad did not work, force quitting safari did.

  • BenBen AWS Team

    Team Member

    Odd! :) Thanks for the update. Please do let us know if the problem reoccurs.

    Ben

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