Lost 2-factor authentication
I restore my phone but I forgot to backup Microsoft Authenticator. Then I can't sign in my account in website and phone now.
I don't save login session on web browser so I can't turn off 2FA. How to reset 2FA
1Password Version:7.6.2
_Extension Version: Not Provided
OS Version:IOS 13.4
_Sync Type: Not Provided
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Hi @peterpan575859! Welcome to the forum!
There is another option if you don't have an active If you have added your 1Password account to a Mac or another iOS device and you can sign into your 1Password account on that device you can turn off 2FA there:
Mac
Open and unlock 1Password on Mac.
Select 1Password > Preferences > Accounts. Click your account, then click Turn Off Two-Factor Authentication.iOS
Open and unlock 1Password on iOS device.
Tap Settings > 1Password Accounts. Tap your account, then tap Turn Off Two-Factor Authentication.Please be sure you have the latest version of the apps. Please let us know if this helped!
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I have added 1password on only my iPhone, but I reset all data on my phone. So I can't log in 1password
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In that case we'd need to put you in touch with our security team for further assistance. They can be reached by email at
support+security@1password.com. With your email please include a link to this thread (https://discussions.agilebits.com/discussion/115929/lost-2-factor-authentication#latest). They will be able to help get you sorted out. Thanks!Ben
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Thank you so much @Ben
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On behalf of Ben, you are very welcome! Looking forward to continuing the conversation via email :+1:
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