[update failed] unable to installation and will roll back any changes

v37h

Hi there,
When 1p was automatically upgraded from 7.6.780 to the latest version, it reported an error [1Password was unable to complete installation and will roll back any changes].
When I manually download the latest version installation package from the 1p official website and use administrator role run it, it prompts the same error.
I checked 1password log file, but I can't find any error related to upgrade and db, that is so strange, can anyone help me?

Thanks in advance!

---

1Password Version: 7.6.780
Extension Version: 0
OS Version: Win10 2004 Pro
Sync Type: 1p
Referrer: forum-search:roll back

v37h

v37h

I found setup log files, pleace help to check it, thanks!

[2020-09-26 17:24:21.271205 +08:00] INFO [opw_starter] opw-starter\src\main.rs:169: Starting installation to 1Password 7.6.780 from version 7.6.783
[2020-09-26 17:24:21.272204 +08:00] INFO [opw_starter] opw-starter\src\main.rs:476: Setup logs path set to : C:\Users\XXX\AppData\Local\1Password\logs\setup
[2020-09-26 17:24:21.447250 +08:00] INFO [opw_starter] opw-starter\src\main.rs:238: Copying files to C:\Users\XXX\AppData\Local\1Password\update
[2020-09-26 17:24:21.447250 +08:00] INFO [opw_starter::transaction] opw-starter\src\transaction.rs:72: copying files to: C:\Users\XXX\AppData\Local\1Password\update\7
[2020-09-26 17:24:21.600357 +08:00] INFO [opw_starter] opw-starter\src\main.rs:242: Renaming C:\Users\XXX\AppData\Local\1Password\app to C:\Users\XXX\AppData\Local\1Password\previous
[2020-09-26 17:24:21.600357 +08:00] INFO [opw_starter::transaction] opw-starter\src\transaction.rs:116: renaming C:\Users\XXX\AppData\Local\1Password\app to C:\Users\XXX\AppData\Local\1Password\previous
[2020-09-26 17:24:21.770416 +08:00] INFO [opw_starter::transaction] opw-starter\src\transaction.rs:159: renaming C:\Users\XXX\AppData\Local\1Password\app to C:\Users\XXX\AppData\Local\1Password\previous
[2020-09-26 17:24:21.771410 +08:00] INFO [opw_starter] opw-starter\src\main.rs:250: Renaming C:\Users\XXX\AppData\Local\1Password\update to C:\Users\XXX\AppData\Local\1Password\app
[2020-09-26 17:24:21.772396 +08:00] INFO [opw_starter::transaction] opw-starter\src\transaction.rs:159: renaming C:\Users\XXX\AppData\Local\1Password\update to C:\Users\XXX\AppData\Local\1Password\app
[2020-09-26 17:24:22.066984 +08:00] ERROR [opw_starter] opw-starter\src\main.rs:132: failed to move app files. Error: opw-base\src\error.rs:281 permission denied (error code 5: Access is denied.)
[2020-09-26 17:24:23.866890 +08:00] INFO [opw_starter] opw-starter\src\main.rs:327: starting C:\Users\XXX\AppData\Local\1Password\app\7\1Password.exe
[2020-09-26 17:24:23.900899 +08:00] INFO [opw_starter] opw-starter\src\main.rs:148: Installation completed successfully!

Greg

Hi @v37h,

Thank you for reporting this! Sorry for the troubles.

Are you running any kind of AV/anti-malware software on your PC? If you have such software, please try to whitelist 1Password and its app directory %LOCALAPPDATA%\1Password\ in there and check if the issue with the update remains. We have seen similar reports in the past, so it is worth a try.

Let me know how it goes. Thank you! :+1:

Cheers,
Greg

v37h

Hi @Greg,

Thank you for your answer.
I installed Kaspersky and HuoRong AV/anti-malware software, When I stopped and closed Kaspersky and HuoRong, 1Password update was successful, so now 1Password work normal! Many thanks!

Greg

Hi @v37h,

You are very welcome! :) I am glad to hear you managed to update 1Password.

Let me know if you have other questions, we are always ready to help.

Cheers,
Greg