Latest beta resets TouchID on macOS 10.15.7
Titles sums it up: latest upgrade reset my preference for unlocking with Touch ID. I had to go into Preferences and re-enable it.
1Password Version: 1Password 7 Version 7.7.BETA-10 (70700010) 1Passwo
Extension Version: 4.7.5.90
OS Version: 10.15.7
Sync Type: 1P
Referrer: forum-search:touch id preferences
Comments
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Would it be possible for you to send in a Diagnostic Report? Your biometry preferences should have been directly migrated over prior to the update even showing you a biometry prompt.
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Hi,
I'd love to, but have no idea how to do that :)
Also: I just fired it up to try and send you that, and had to enter my master password. Checked Preferences, and TouchID is already selected. Definitely a bug with this latest version.
Thanks.
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Here are the instructions on how to generate a diagnostics report from your Mac. After you have generated one, please email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.
After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.
Looking forward to your message!
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Done. Thank you!
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Thank you @testastretta! Have you received a ticket number already?
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[#RNU-93737-367]
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Thank you! I confirm that I have managed to locate your message in our system :+1: We will take a look and someone will get back to your email as soon as possible.
Thank you for your patience!
ref: RNU-93737-367
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For what it's worth, macOS updates sometimes also update the Secure Enclave's firmware, so that could certainly cause Touch ID to become unavailable (much as Touch ID or Face ID sometimes do after iOS updates). But I'm interested to look at the logs to see if they tell us anything interesting. Cheers! :)
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I have been having the same problem across my 2 computers with the latest beta... Everything worked fine before this now at least half the time I don't get the option for Touch ID.
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