Latest beta resets TouchID on macOS 10.15.7

Titles sums it up: latest upgrade reset my preference for unlocking with Touch ID. I had to go into Preferences and re-enable it.


1Password Version: 1Password 7 Version 7.7.BETA-10 (70700010) 1Passwo
Extension Version: 4.7.5.90
OS Version: 10.15.7
Sync Type: 1P
Referrer: forum-search:touch id preferences

Comments

  • rudyrudy

    Team Member

    @testastretta,

    Would it be possible for you to send in a Diagnostic Report? Your biometry preferences should have been directly migrated over prior to the update even showing you a biometry prompt.

  • Hi,

    I'd love to, but have no idea how to do that :)

    Also: I just fired it up to try and send you that, and had to enter my master password. Checked Preferences, and TouchID is already selected. Definitely a bug with this latest version.

    Thanks.

  • ag_anaag_ana

    Team Member

    @testastretta:

    Here are the instructions on how to generate a diagnostics report from your Mac. After you have generated one, please email it to us to [email protected], so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Done. Thank you!

  • ag_anaag_ana

    Team Member

    Thank you @testastretta! Have you received a ticket number already?

  • [#RNU-93737-367]

  • ag_anaag_ana

    Team Member

    @testastretta:

    Thank you! I confirm that I have managed to locate your message in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: RNU-93737-367

  • brentybrenty

    Team Member

    For what it's worth, macOS updates sometimes also update the Secure Enclave's firmware, so that could certainly cause Touch ID to become unavailable (much as Touch ID or Face ID sometimes do after iOS updates). But I'm interested to look at the logs to see if they tell us anything interesting. Cheers! :)

  • I have been having the same problem across my 2 computers with the latest beta... Everything worked fine before this now at least half the time I don't get the option for Touch ID.

  • ag_tommyag_tommy

    Team Member

    @ssglem

    A new beta is likely going to be released early next week. Please let us know if you continue to experience issues after updating. :chuffed:

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