Verify your email and secret key

Hi,

1password app keeps asking me to login but it won't accept my master key, it says (it's in french)
"La clé secrète pour cette adresse e-mail doit commencer par : A3-J2VEV7."
But my secret key doesn't look like this and i can connect on 1password.com with it
Thanks


1Password Version: 7.6
Extension Version: 1.22.1
OS Version: OS X 10.15.7
Sync Type: iCould
Referrer: forum-search:master key

Comments

  • BenBen AWS Team

    Team Member

    Hi @ThatFab

    Did your account go through recovery? Or have you ever had a different account added to 1Password for Mac? In any event, you can reset 1Password for Mac so that you can re-add your account using the Help > Troubleshooting > Reset All 1Password Data option. Note that this will delete any 1Password data that is only on the Mac (i.e. not on 1Password.com). Then you can re-enter your credentials from the welcome screen. I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

  • Hi Ben,

    Thanks for your answer, i used this method and now on the first login screen i get the same message : "La clé secrète pour cette adresse e-mail doit commencer par : A3-J2VEV7."

  • BenBen AWS Team

    Team Member

    @ThatFab

    Are you scanning your details from your Emergency Kit? If not, could you please give that a try?

    Ben

  • yes i did, it doesn't work and the key in my emergency kit doesn't start by A3-J2VEV7...
    Thanks

  • BenBen AWS Team

    Team Member

    @ThatFab

    Could you please email me what you're entering for the sign-in address? You can send it to [email protected]. In the email please also include a link to this thread, so we can 'connect the dots:"

    https://1password.community/discussion/116144/verify-your-email-and-secret-key#latest

    Thanks!

    Ben

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