Synchronizing is no longer possible with Password 6.8.9

JanX1JanX1
edited October 25 in 1Password 3 – 6 for Mac

Hello 1password team.
I have 1password 6.8.9 and syncing is no longer possible from Mac-book too iPhone XS (iOS 4.01).
But it does works well with theiPad and iPhone 7. What's going on here, anyone have an idea?
All three have the same WiFi?
Sorry for my english i am from the netherlands.

Sincerely, JanX


1Password Version: 6.8.9
Extension Version: Not Provided
OS Version: OSX 10.15.7
Sync Type: wifi

Comments

  • ag_anaag_ana

    Team Member

    Hi @JanX1!

    What sync method are you currently using for your 1Password data?

  • Hi ag-anna,
    I use wifi sync as always. But suddenly the iPhone XS is no longer participating. 😩

  • ag_anaag_ana

    Team Member

    @JanX1:

    Thank you for the confirmation! Unfortunately we don't have visibility into how your local network is configured, so our troubleshooting ability is a bit limited if you decide to sync your data using the WLAN server. We have however prepared a troubleshooting guide with some suggestions on how to address the most typical issues with this sync method:

    If you’re having trouble using the WLAN server

    Can you please give those a try and see if they help?

  • Solved!
    If you're using iOS 14 or later on your iPhone or iPad, open the Settings app and tap 1Password. Make sure Local Network is turned on.
    Thank you😉

  • ag_anaag_ana

    Team Member

    Thank you for the update @JanX1! If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

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