1PW iOS app empty after login
iPhone X running iOS 13.7
My husband has 1PW iOS app installed. He can log in with his master pw and see his vaults. However, all 4 vaults are COMPLETELY empty (even after a phone restart.) However, he CAN see the contents of his vaults in the 1PW app on his macbook air. Is it time to delete the 1PW iOS app and re-install? If so, any caveats? I'm baffled. Thank you in advance!
FWIW #1 I can also see the contents of all our vaults either online at 1pw, or from my macbook air or from my iPhone X also running iOS 13.7.
FWIW #2 I deleted the 1PW app using a weird combo of an app cleaner and the instructions here from a macbook air a couple of months ago. I can't imagine that has anything to do with my husband's iPhone experience but I'm also not sure he's used the app on his phone since then.
1Password Version: 7.6
Extension Version: 4.7.5.90
OS Version: Not Provided
Sync Type: Not Provided
Comments
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Okay, I just typed his master pw into his iOS app for the umpteenth time today and the contents finally came back. I am officially good to go. That said, any clue what was up? (To state the obvious it's really disconcerting to be staring at empty vaults in your pw manager. :)
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It would be difficult to say after things have been fixed. It did sound like some sort of sync problem though, but I am happy that things are looking good once again :) Should it happen again though, by all means let us know and we will be happy to take a closer look :+1:
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