sign in on android to family account, which credentials to use?

mcjokingmcjoking
edited October 26 in Android

Trying to sign in to a family account on android - using Master secret key, family member e-mail address and Family member master password. Not working - are these the right credentials?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: android
Sync Type: Not Provided
Referrer: forum-search:sign in on android to family account, which credentials to use?

Comments

  • ag_anaag_ana

    Team Member

    Hi @mcjoking! Welcome to the forum!

    Do you see an error message when you try to login with those credentials?

  • mcjokingmcjoking
    edited October 26

    yes, a network error. But logged into wifi at home.
    Thanks!

  • ag_anaag_ana

    Team Member

    @mcjoking:

    Thank you! Can you please share the entire error message that you are seeing?

    If this is indeed a network error, there might be nothing wrong with your credentials, so we just have to understand what is causing this on your network.

  • Error
    Unable to communicate with the server. Please check you network connection and make sure the sign-in address is correct.
    Thanks for quick responses!

  • ag_anaag_ana

    Team Member

    @mcjoking:

    Are you using https://my.1password.com as your Sign In Address?

  • yes. Then the family member e-mail address - the secret key - and the family member's master password.

  • ag_audreyag_audrey

    Team Member

    Hey @mcjoking, sorry to hear about the trouble you're experiencing. Can you try logging in using mobile data instead of your home Wi-Fi?

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file