I mistyped the master password, can I start over with my email?

I must have blundered the master password, and now I can't get in to use the service. I haven't used the service yet, but it is associated with my main email. I'd like to use this service with that email (it's what I've signed into this community with this email)

I didn't set up a family account or anything, and don't have any way to free this up.

I did this recently, with the newest version that I can find. I do have the recovery kit so I do have the sign in address, my email and the secret key.

To be more clear, I want to abolish what I did and start over. Thanks in advance!


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Can I reset the account associated with my email


  • ag_anaag_ana

    Team Member

    Hi @kdmoore1! Welcome to the forum!

    We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Wow, super responsive!!! thumbs way up!

  • ag_anaag_ana

    Team Member

    Thank you @kdmoore1 :)

  • kdmoore1kdmoore1
    edited October 26

    My support id is:


    According to BitBot :)

  • brentybrenty

    Team Member

    Thanks! We'll continue the conversation there. :)

  • kdmoore1kdmoore1
    edited October 28

    Ok, I just realized that I thought you typed "here" .... just saw that you said "there". Where should I be looking for follow up? I'm looking now for a tech support forum , but if I don't find it, could you give me a hint or a link. I copied and pasted the ticket number from email.

  • ag_tommyag_tommy

    Team Member


    That would be via email, using the address that you used to submit your support request. Please check any junk or spam folders

  • You guys are the best, yes, I found and responded to it!

  • ag_tommyag_tommy

    Team Member
    edited October 29


    That's excellent news. If you have other questions, feel free to continue using that medium as you already have an established communication going.

    You are also welcome in the forum at any time.

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