cannot contact server for license activation

Community Member
edited November 2020 in 1Password 4 for Windows

I installed 1Password 4 in a new windows 10 notebook and when trying to activate the product pasting my license from the email (purchased back in 2012), I get the message "cannot contact server for license activation". As a result, I cannot register the product.

The product is installed in another PC using the same dropbox synchronized vault and is running perfectly.

I´d appreciate if someone can help me sort this issue out.
Thank you.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • Greg
    1Password Alumni
    edited November 2020

    Hi there @MartinVA,

    Could you please make sure that you installed the latest version of 1Password 4 for Windows from here? Does the issue remain with it?

    Thanks! :+1:


  • MartinVA
    Community Member

    After having downloaded and installed the latest version of 1Password 4 I could register the product in my PC.
    Problem solved.
    Thank you for your kind support.

  • On behalf of Greg, you're welcome. Have a great day!

This discussion has been closed.